Managed Service Desk Technical Support Engineer
Managed Service Desk Technical Support Engineer Full time ₱30,000 – ₱39,000 per month
We’re Hiring We’re Hiring Experienced Subject Matter Experts! Preferred Background
Previous Geek Squad SME or Microsoft agents are preferred for this job role Work Setup: Onsite
Work – Full-Time Weekend availability is required Willing to
Work Overtime Hours if needed Are you an experienced SME Tier 2/3 tech support agent and expert in remote connection assistance on Windows PC and macOS ready to hit the ground running? Allied Fusion Services is looking for skilled subject matter experts at the Tier ⅔ level of Technical Support for computer software problems with a strong background in handling phone-based troubleshooting for both hardware and software issues across multiple platforms.
What You'll Do:
Handle inbound support calls from customers with hardware and software issues Troubleshoot devices including Windows PCs, macOS computers, Chromebooks, printers, Android & iOS devices Deliver fast, accurate, and professional tech support without requiring supervision
Document resolved issues clearly and completely in support systems Work full-time hours including weekends Who
You Are: A seasoned subject matter expert Tier 2 tech support pro – you've done this before and don’t need training
Must have experience with Microsoft Support or Geek Squad or HelloTech support. Fluent in English with strong communication and troubleshooting skills Able to diagnose and resolve complex issues confidently over the phone even with difficult callers
Independent, reliable, and committed to providing top-quality service What We Offer:
₱30,000.00 (basic) + Allowances + performance incentives HMO Benefit Life Insurance Benefit