Managed Services Operations Coordinator

Job Responsibilities:

• Support the Service Delivery Manager in tracking daily team activities and deliverables.
  
• Monitor and ensure team compliance with SOPs and internal workflows.
  
• Maintain and update documentation related to operational processes and service delivery.
  
• Coordinate team scheduling, leave planning, and task handovers.
  
• Prepare internal reports and summaries on task progress and process adherence.
  
• Follow up with team members on assigned responsibilities and send timely reminders.
  
• Act as the teams primary contact for administrative and non-technical coordination matters.
• Assist in organizing internal briefings, follow-ups, and managing escalations as needed.
  

Job Requirements:

• Minimum 2 years of experience in administrative support, coordination, or operations
  
• Strong organizational and task management skills
  
• High attention to detail, particularly in documentation and reporting
  
• Proficient in Microsoft Office (Word, Excel, Outlook)
  
• Clear and confident communication in English (both written and spoken)
  
• Able to work independently and collaboratively in a team-oriented environment