Managed Services Support Administrator

​​The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems supporting commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This position serves as a key resource for customers, field technicians, internal teams, and third-party integrators by managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including potential overtime or weekend work as needed to support nationwide and international customers.

Essential Functions

Provide customer support and remote administration for managed and hosted access control systems.
Provide remote support to field technicians during commissioning and service
Review system implementation with customers and ensure compliance with customer requirements
Communicate issues with Installation and/or Service teams as necessary
Complete work orders, recording time and materials uses accurately
Provide administration of Acre Feenics access control software for hosted and managed access control customers

Minimum Qualifications

Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar
Experience in configuring access control and surveillance systems
High school diploma or equivalent

Knowledge, Skills and Abilities

Demonstrated computer skills including an understanding of networks and topology
Excellent interpersonal skills, including external and internal communication (written and verbal) skills
Demonstrate a desire to learn the industry that CBX Solutions serves
Willing and able to work a flexible schedule when required to meet our customers’ needs (potential nights, weekends, over-night, etc.)
Present oneself in a professional and neat manner
Solid organization, attention to detail and multi-tasking skills

Physical Demands
​​Spends more than 2/3 of time sitting. Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds. ​

Work Environment
​​General office environment. However, may require driving to project sites. Worker is subject to occasional heavy lifting.​

Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.