Vessel IT L2 support

The Managed - Vessel IT is responsible for overseeing IT operations, support, and infrastructure related to vessel systems. The role ensures smooth day-to-day functioning, timely resolution of issues, vendor coordination, and proactive monitoring of IT services. The position also drives process improvements and implementation of new technologies to strengthen the organization’s IT capabilities.

Key Responsibilities

• Conduct monthly reviews of IT service tickets and perform daily follow-ups on pending issues.
  
• Drive continuous improvement initiatives across IT processes, tools, and service delivery.
  
• Maintain accurate and updated IT documentation, policies, and requirements.
  
• Coordinate with external vendors for IT support, procurement, and service contracts.
  
• Manage IT assets, inventory, and ensure proper lifecycle management.
  
• Oversee Datto RMM monitoring systems for proactive issue resolution.
  
• Provide user support for hardware, software, and connectivity issues.
  
• Lead the implementation of new IT infrastructure, office systems, and technology upgrades.
  

• Experience within 5-8 years
  
• Strong knowledge of IT infrastructure, systems administration, and asset management.
  
• Experience with RMM tools (Datto preferred) and IT monitoring solutions.
  
• Problem-solving and analytical abilities to manage complex IT issues.
  
• Excellent communication and coordination skills for vendor and user interaction.
  
• Strong documentation and reporting skills.
  
• Team collaboration and mentoring capability.
  
• Ability to lead projects and implement new IT solutions effectiProactive approach with a focus on continuous improvement.
  
  Preferred Qualifications:
  • Bachelor’s degree in IT, Computer Science, Electronics, or related field.
  • Relevant certifications in networking, IT support, or service management are preferred.