Management and Program Analyst
As a Management and Program Analyst at the GS-0343-9/11, you will be part of HR Solutions, Office of Personnel Management. If selected, you will work with Data Analysts, Software Engineers, Account Managers, Agency Customers and leadership to discover customer needs, document requirements, and design and test Federal HRIT products supporting Core HCM and USA Staffing.
Evaluate customer goals, problems, or questions to design products that meet their Core HCM or USA Staffing needs. Serve as a liaison between stakeholders and OPM product managers to ensure system requirements are accurately captured and implemented in the HCM or USA Staffing platform. Identify and document user story acceptance criteria that can be understood by testers and engineering teams. Contribute to user story progression through multiple stages of the software lifecycle (e.g., requirements development, planning, development, testing, deployment, implementation) to meet customer needs. Consult with current and potential customer agencies to identify their needs and translate them into user stories and test cases for system documentation. Conduct functional, regression, and user acceptance testing (UAT) to validate system behavior against requirements. Research Tier 2 help desk issues and respond to customer inquiries. Contribute to the development of meaningful user support content. Innovate new solutions in the Federal HR space to balance user, agency and government-wide needs and priorities.
Must be a U.S. Citizen or National Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration) Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment You will be required to report to an OPM assigned office This position is eligible for inclusion in the bargaining unit If the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286) If the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777)