Management Associate, TSSO - Support Systems

1. System Management

• Provide ongoing support and maintenance for production Satellite Applications.
• Troubleshoot and resolve system issues to minimize business disruption.
• Coordinate with external vendors for updates, patches, and enhancements.
• Develop and maintain support schedules with clear timelines for system changes and issue resolution.

2. Testing and QA of Change requests

• Gather and analyze system change requirements (CRs) from Consumer and Corporate Banking teams.
• Liaise with vendors and internal technical teams to implement enhancements and system modifications.
• Conduct internal testing and quality assurance on changes and patches prior to UAT.
• Organize and conduct pre-test demonstrations with end-users to ensure alignment on changes.

3. Business Unit Support

• Provide on-site and remote support during UAT phases to ensure seamless testing and feedback collection.
• Address and resolve technical issues faced by users during regular operations.
• Ensure timely resolution of minor bugs, production failures, and performance issues to maintain system availability.

4. Reporting

• Generate and deliver ad-hoc reports for business units as requested.

Support business teams in extracting data for analysis, compliance, or operational needs