Management & Program Analyst

The Management and Program Analyst is located in the Physical Medicine and Rehabilitation line of the Phoenix VA Health Care System (PVAHCS). The purpose of this position is to provide senior management with data on the patterns of care, patient outcomes, and cost associated with the health care processes. Provides daily operational support to improve accessibility and achieve the overall goal of establishing avenues of care that are timely, appropriate, of high quality and cost efficient.

Duties of the position include but are not limited to: Conducts organizational and manpower studies to identify workflow and staffing efficiencies. Develops, implements, and maintains administrative policies, procedures, and service-line guidance. Coordinates organizational needs based on long- and short-range planning. Provides administrative management for programs and identifies when policy updates are needed. Supports standardization and process-improvement initiatives across PMRS. Participates in strategic planning and analyzes impacts on administrative operations. Identifies training priorities and determines training needs. Designs, develops, and delivers training materials, courses, and instructional methods. Evaluates training effectiveness and modifies programs based on findings. Provides training and guidance to administrative staff and system end-users. Data Quality, Analysis & Reporting Ensures data accuracy through validation, cross-checking, and corrective action. Conducts complex healthcare analytics to identify trends, gaps, discrepancies, and opportunities. Develops and maintains performance reports for clinics and providers. Produces ad-hoc data extracts, dashboards, and decision-support tools using VistA, VSSC, SQL, CDW, Pyramid Analytics, Excel, and Access. Prepares weekly and monthly reports for leadership to support decision-making. Performs data analysis for all programs including Physiatry, Pain, Physical Therapy, Occupational Therapy, Recreational Therapy, and Whole Health. Monitors clinic workflow, access, capacity, and performance metrics. Identifies root causes of access or performance issues and recommends data-driven solutions. Applies systems redesign, rapid-cycle improvement, and operational management principles to enhance clinic efficiency. Plans, schedules, and conducts studies to evaluate clinic operations. Shares best practices and improvement strategies across and the health system. Develops and manages systems, processes, databases, and data-tracking methods. Maintains service-level SOPs, Coordinated Care Agreements, MOUs, and other governance documents. Manages user access controls, database tables, and document storage processes. Ensures data sites, dashboards, and reporting platforms remain current and accurate. Collaborates with OIT to support continuity during system updates. Monitors and maintains provider panels, capacity, load leveling, and profile accuracy. Oversees consult management processes, ensuring timely, accurate, and compliant consult activity. Corrects transmission issues and resolves appointment discrepancies. Provides recommendations on resource allocation, staffing, FTE distribution, and system utilization. Supports long-term staffing projections (1-, 5-, and 20-year planning). Supports coordination of care within VA and community resources. Provides high-level operational support in implementing and managing programs. Serves as liaison between PMRS and other facility departments. Establishes, monitors, and reports outcome measures for programs. Plans and coordinates improvement projects and events. Work Schedule: 40 hours a week, Monday - Friday, 7:00 am - 3:30pm Compressed/Flexible: Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst/PD149520 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.