Management - Replenishment & Support Services Area Leader

Ready to Make an Impact?
As an Area Leader, Systems & Service, you will be responsible for overseeing store support functions, including customer service operations, systems management, and human resources processes. You will drive operational performance by setting clear objectives, leading teams, and ensuring consistent execution of programs and standards to support overall store success.
Here’s where you’ll be focusing:

Provide leadership and direction to all support departments to achieve sales, profit, management and labour targets.
Communicate the strategic direction and vision for the support departments.
Promote financial rigour and discipline, particularly with respect to sales forecasting, margin improvement strategies, loss control, management of wage targets, and controllable expenses.
Work with the store manager to support and implement the support services strategy, including onboarding, training, employee engagement, file management, HR program initiatives, and management of the service department.
Review interdepartmental transfers and ensure they are completed, manage credit requests, and review weekly purchases to support departmental profitability.
Implement loss prevention strategies to reduce theft.
Share knowledge of customer service, HR processes, and systems, and support knowledge transfer to support services colleagues and staff in other store departments so they can better respond to customer inquiries.
Answer customer inquiries and assist customers in making purchasing decisions.
Ensure ongoing development and updating of knowledge related to customer service, HR processes, and systems, as well as a basic understanding of the services and products offered in other store departments in order to meet customer needs effectively.
Take responsibility for onboarding and training team members, and ensure they feel supported and empowered to perform their roles in accordance with expected standards, including through coaching and motivating staff during periods of change.
Support the support services management team in training their team members.
Identify development opportunities within and across teams for support services colleagues.

What you have to offer:

Strong interpersonal communication and customer service skills.
Demonstrated leadership in management, delegation, and conflict resolution.
Strong coaching and mentoring skills.
Effective organizational and time management skills, with sound judgement and decision-making ability.
Ability to analyze financial and statistical information and use it to make informed decisions, including payroll calculations, inventory costs, and expenses.
Thorough knowledge of store inventory requirements and company software systems (Periscope, CAO, KRONOS).
Flexible work hours and ability to work overtime
Short-term exposure to chemicals and cleaning products
Ability to stand for extended periods of time Ability to lift up to 20 kg