Management Trainee
About the role
Vivino Wine Shop is Singapore's first Vivino retail experience, with outlets at Raffles City Shopping Centre and Novena Square, as well as a growing portfolio of brand partnerships and activations. Powered by Vivino, the world's largest wine app and marketplace. We bring together a curated wine selection guided by real community ratings, a wine bar, and an e-commerce platform serving customers across Singapore. This is a rotational role across our two retail outlets and our office at Kallang Bahru, designed to give you a broad foundation in wine retail management, digital commerce, brand partnerships, and customer experience. You will work closely with the Store Manager and gain hands-on exposure to both day-to-day operations and strategic business development.
Key responsibilities
Retail Operations (approx. 2–3 days per week, across Raffles City & Novena Square)
Assist in the day-to-day running of the wine shop and wine bar across both outlets, including opening and closing procedures, floor management, and stock replenishment
Deliver excellent customer service on the shop floor — engaging customers on wine recommendations, food pairings, and product knowledge
Support the planning and execution of in-store events, tastings, and activations
Monitor inventory levels and assist with stock takes, purchase orders, and supplier coordination
Ensure visual merchandising standards are maintained in line with Vivino brand guidelines
Handle POS transactions, cash management, and daily sales reconciliation
Assist with staff scheduling and help onboard and train new part-time crew
E-Commerce & Digital (remaining days, based at Kallang Bahru office)
Manage and update product listings across e-commerce platforms, including product descriptions, tasting notes, pricing, and imagery
Monitor online orders, coordinate fulfilment and delivery logistics, and handle customer enquiries on digital channels
Track and analyse online sales performance, identifying trends and opportunities to improve conversion and basket size
Support the creation of digital content for social media, EDMs, and the Vivino platform, including tasting notes, event promotions, and product highlights
Assist with the planning and execution of digital marketing campaigns, including Meta ads and email marketing
Maintain accurate and up-to-date product data across all digital touchpoints
What We Are Looking For
Diploma or Degree in Business, Hospitality, Marketing, or a related field (fresh graduates welcome)
Genuine interest in wine, WSET Level 2 or higher is an advantage but not required
Comfortable working in a retail environment, including weekends and public holidays
Organised, detail-oriented, and able to manage multiple tasks across retail and digital responsibilities
Strong communication skills, able to engage confidently with customers and work collaboratively with a small team
Basic proficiency in Microsoft Excel and familiarity with e-commerce or social media platforms
A proactive, hands-on attitude with a willingness to learn across all aspects of the business
What You Can Expect
Structured training across retail operations and e-commerce, with exposure to brand partnerships, event management, and commercial negotiation
A fast-paced, entrepreneurial environment where your contributions make a direct impact
Staff wine education and progressive WSET sponsorship opportunities
A close-knit team with a genuine passion for wine and hospitality