Manager A/CMI Services & Solutions, Asia Pacific
Join Atlas Air Worldwide. Move the World with Us!
At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.
If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.
Support Senior Vice President, Sales and Marketing, Asia Pacific in management of Asia Pacific A/CMI and designated accounts, with focus on network and operational support. Act as the primary customer advocate through close collaboration with the global commercial team. Execute and strengthen the company’s commitment to service quality, operational excellence and customer focus. Manage daily operational coordination between customers and Operation groups, including scheduled network planning, and coordinate with the SAMER team on all connection-related matters.
Major Job Accountabilities:
- Support account management, operations and scheduling matters for Asia Pacific A/CMI and designated customers to deliver quality service and sustain customer satisfaction
- Maintain close working relationships with existing commercial partners
- Collaborate closely with other AAWW business units to competently and effectively meet customer requirements
- Drive customer focused continuous improvement programs through internal and external coordination
- Coordinate the generation of data/reports as required by customers to support operational & analytical needs
- Coordinate with relevant departments for new customer operational start up and ongoing/steady-state requirements for both A/CMI and other designated business
- Support operational set up and execution of new program placements
- Work closely with customers and other AAWW departments to deliver value-added initiatives to enhance business partnerships
- Ensure A/CMI and long-term program charter advisories and confirmations are sent on a timely basis
- Ensure designated customers are familiar with other service types and provide appropriate points of contact
- Maintain effective communication with Operations group to ensure customer requirements are effectively communicated and implemented
- Work closely with customers to ensure operational reliability and effective execution
- Support A/CMI Sales team to perform effectively and develop in the company
- Ensure compliance with DOT and FAA regulations, US Government contractor requirements, CAD and CAAC regulations
- Comply with all corporate policies, including sales and proposal processes, antitrust and Foreign Corrupt Practices Act, ATO and ATE procedures
- Implement commercial objectives in the APAC region as determined by the senior team
- Any other projects or initiatives as directed by Senior Vice President, Sales and Marketing, Asia Pacific
- Prepare customer briefings for the Regional VP & Director as required.
Qualifications:
- Bachelor’s degree in related field preferred
- Minimum 6-8 years of managerial experience in aviation business, ideally in the Asia Pacific region
- Candidates with less experience would be considered as Assistant Manager
- A team player who demonstrated abilities to lead and collaborate
- Self-driven individual with ability to independently manage and perform multiple assignments with tight deadlines
- Effectively bilingual in English and Chinese, both spoken and written
- Proficiency in MS Office – Teams, Word, Excel and PowerPoint
- Highly organized individual with emphasis on accuracy and timeliness
- Demonstrated analytical skills with attention to detail
- Strong market knowledge and established professional network
- Self-motivated and proactive individual with broad-scope view of company objectives
- Strong sense of responsibility with full commitment to work assigned
- Good communication and negotiation skills with ability to interact at all levels of the company and with customers
- Demonstrated abilities in problem solving, with a focus on customer service solutions
- Broad experience in freighter operations - current/prior loadmaster certification is considered an asset
- Knowledge and experience in all phases of cargo operations including ACMI, Scheduled Service and Charter Operations
- Support a flexible work schedule, be available 24/7 and travel as required
#LI-SL1
At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.
Skills
As published by greenhouse · 15 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (10)
- Preferred First Name optional
- Notice period / earliest date available for work.
- Have you ever previously interviewed, worked, or contracted with Atlas Air or any of its subsidiaries? If Yes, please explain when and if employed in what capacity? If No, please indicate "N/A".
- Were you referred by a current Atlas employee? If Yes, please indicate who referred you. If No, please indicate "N/A".
- Do you have any immediate relatives currently working for the Company? If Yes, please provide relative’s name, department and your relationship with the person. If No, please indicate "N/A".
- Have you ever been terminated, involuntarily dismissed or forced to resign from any employment? If Yes, identify the employer name(s), date(s) of action, and the reason(s) for the action taken against you. If No, please indicate "N/A".*
- Have you ever been convicted of a crime? If Yes, please state the nature of the offenses, when, where, and disposition. Please do not disclose spent convictions, or convictions that have been expunged or annulled. A conviction will not necessarily be a bar to employment. This information will be used only for job related purposes and only to the extent permitted by applicable law or as required by the relevant authorities to which the Company is subject. If No, please indicate "N/A".
- If you hold a current FAA or FCC issued license, certificate or permit as indicated above, please provide the original issue date and issue number for each. If none, please indicate "N/A".
- If you are applying for a position that requires a Driver's License, please provide the following Information: Country, Driver's License Number and Expiry Date. If none, please indicate "N/A".
- If you have any Restrictions or Suspensions on your Driver's License, provide the country(ies), date(s) they occurred, and additional information related to the restriction or suspension. If none, please indicate "N/A".
Pick from a list (5)
- Can you perform the essential functions of the position(s) for which you are applying with or without reasonable accommodation?
- Will you require sponsorship for an employment visa for the position applied?
- What is your expected annual salary in HKD? Please select one option from the salary ranges below that matches your expectation.
- Are you a current, direct employee of Atlas Air? (Excludes agency, contracted, temporary or internship assignments). If you hold one of these statuses, please select "No".
- If you are applying for a position that requires an FAA issued license or certification (such as an Airframe & Powerplant [A&P] license or FAA Aircraft Dispatcher Certificate), or an FCC issued license or permit (such as a general or restricted Radiotelephone Operator license or permit), please select which one(s) you currently hold: