Manager

Job Summary

We are seeking a proactive, organised, and people-oriented Clinic Manager to lead daily operations of a busy specialist dental clinic, ensuring efficient workflows, exceptional patient service, and high standards of professionalism.

Responsibilities

• Lead daily clinic operations to maintain efficient workflow and optimise appointment scheduling
• Supervise, train, and motivate front desk and administrative staff to enhance team performance
• Coordinate staff schedules and manage manpower to meet clinic demands
• Deliver an exceptional patient experience from appointment booking through treatment completion
• Handle patient enquiries and resolve service issues professionally to maintain patient satisfaction
• Monitor clinic productivity and implement operational improvements to increase efficiency
• Manage inventory, oversee stock ordering, and maintain supplier relationships to ensure resource availability
• Ensure compliance with Ministry of Health regulations, infection control protocols, and clinic policies
• Prepare operational reports and track key performance indicators to support decision-making
• Collaborate with the principal orthodontist and clinical team to support high-quality patient care delivery
• Assist with budgeting, cost control, and administrative processes to optimise clinic resources
• Coordinate maintenance of clinic facilities and equipment to ensure a safe and functional environment

Required competencies and certifications

• Diploma or Bachelor’s degree in Business, Healthcare Management, or related discipline
• Minimum 3 years of management experience in healthcare, dental, or medical clinic settings
• Strong leadership and team management skills demonstrated through staff supervision and motivation
• Excellent organisational and problem-solving skills applied to clinic operations and workflow management
• Outstanding communication and interpersonal skills for effective patient and team interactions
• Ability to work independently and make sound operational decisions under clinic demands
• Proficiency in Microsoft Office and clinic management software for administrative efficiency
• Customer service orientation with a positive and professional attitude

Preferred competencies and qualifications

• Experience managing a specialist dental or orthodontic practice
• Familiarity with Singapore healthcare regulations and clinic operational standards
• Experience in staff recruitment, training, and performance management

Other Information

Benefits

• Competitive salary of S$4,600 – S$5,000 per month
• Performance-based incentives (where applicable)
• Medical benefits
• Annual leave and public holiday benefits per company policy
• Opportunities for professional development and career progression
• Supportive and collaborative working environment