Manager, Account Management
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL:
Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
THE ROLE:
This role is pivotal in driving retention and expansion across our international account base, ensuring customers realise measurable ROI while delivering sustainable recurring revenue growth. You will combine strategic oversight with hands-on commercial leadership, acting as a senior escalation point for complex negotiations and high-value engagements in a high-growth SaaS environment.
YOUR CHALLENGE & OPPORTUNITIES:
- Lead a High-Performance Team - Coach, mentor, and performance-manage a team of Account Managers, setting clear expectations around full account ownership, commercial accountability, and customer impact.
- Own Retention & Expansion Strategy - Drive renewal excellence, proactive risk mitigation, and structured expansion planning across the account base. Support your team in identifying cross-sell and upsell opportunities that align to customer outcomes.
- Strengthen Commercial Discipline - Deliver accurate forecasting, maintain strong CRM hygiene (Salesforce and broader SaaS tech stack), and ensure robust account planning frameworks are consistently executed.
- Act as Senior Commercial Escalation - Partner directly with customers at C-level and VP-level to support complex negotiations, resolve challenging situations, and reinforce long-term strategic partnerships.
- Drive Operational Excellence - Spearhead process improvements, resource planning, and efficiency initiatives that enable scalability and performance consistency.
- Champion Customer Value & ROI - Ensure every account strategy clearly links product usage to measurable business impact, strengthening retention and long-term growth.
- Enhance Cross-Functional Collaboration - Work closely with Sales, Product, RevOps, Marketing, and Customer Success specialists (e.g., Training) to create a seamless customer journey and maximise commercial outcomes.
- Build a Culture of Continuous Improvement - Inspire accountability, resilience, and development within the team, raising the bar on performance, professionalism, and customer experience.
- Proven Leadership Experience - Demonstrable experience successfully leading and developing Account Managers or similar post-sale commercial roles within a SaaS environment.
- Strong SaaS & Recurring Revenue Expertise - Deep understanding of retention, expansion, and value drivers in subscription-based business models. Experience in a B2B scale-up environment is advantageous.
- Commercially Astute & Strategic - Comfortable balancing strategic planning with tactical execution to deliver against company growth objectives.
- Executive Presence & Gravitas - Confident communicator able to influence and engage C-level and VP stakeholders with credibility and clarity.
- Analytical & Structured - Highly organised with strong forecasting, planning, and data-driven decision-making capabilities.
- Collaborative Leader - Skilled in persuasion, negotiation, and cross-functional partnership to drive customer and commercial outcomes.
- Resilient & Adaptable - Thrives in a fast-paced, high-growth environment with a proactive, solutions-oriented mindset.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot!
Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s what we stand for:
🤝 We Own the Outcome Together.
🤓 We Deeply Understand our Customers.
🏆 We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!