Manager

We are seeking an experienced and customer-focused Nail Spa Manager to oversee the daily operations of the nail spa, manage staff, drive sales, and ensure a high standard of customer service. The ideal candidate should have strong leadership, retail sales, and beauty service management skills.

Key Responsibilities

1. Daily Operations

• Oversee the day-to-day operations of the nail spa.
• Ensure smooth appointment scheduling, customer flow, and service delivery.
• Maintain high standards of cleanliness, hygiene, and workplace safety.
• Ensure equipment, tools, and treatment areas are properly maintained.
• Implement and enforce company SOPs and service standards.

2. Staff Management

• Recruit, train, supervise, and motivate nail technicians and beauty staff.
• Prepare staff schedules and manage manpower allocation.
• Monitor staff attendance, performance, and discipline.
• Conduct training and coaching to improve service quality and productivity.

3. Sales & Business Development

• Achieve monthly sales and revenue targets.
• Promote nail treatments, packages, memberships, and retail products.
• Develop promotions and customer retention initiatives.
• Monitor sales performance and identify opportunities to increase revenue.
• Build relationships with regular customers and encourage referrals.

4. Customer Service

• Ensure excellent customer experience and service quality.
• Handle customer feedback and complaints professionally.
• Resolve service issues promptly and appropriately.
• Monitor customer reviews and implement improvements where necessary.

5. Inventory & Administration

• Monitor stock levels of nail products, beauty products, and consumables.
• Coordinate stock ordering and minimize wastage.
• Monitor daily sales and cash reconciliation.
• Prepare sales and operational reports for management.

Requirements

• Minimum 2–3 years of experience in nail salon, beauty salon, spa, or retail management preferred.
• Strong leadership and people management skills.
• Good understanding of nail and beauty services.
• Strong sales and customer service skills.
• Good communication and interpersonal abilities.
• Professional appearance and positive attitude.
• Able to work shifts, weekends, and public holidays.

Preferred Skills

• Experience managing nail technicians or beauty therapists.
• Strong package and membership sales ability.
• Good customer retention and relationship-building skills.
• Strong problem-solving and conflict-management skills.
• Basic knowledge of POS and appointment booking systems.