Manager, AI Applications (Information Technology)
The Manager is responsible for implementing AI initiatives that enhance customer service efficiency, reduce costs, and improve satisfaction. This role focuses on workflow optimization, project and technical implementation and multi-team collaboration.
Duties and Responsibilities :
1. Customer Service Enablement
Deploy and maintain AI agents for routine inquiries, escalation workflows, and proactive support.
Integrate AI into chat, email, voice, and social platforms under VP guidance.
Monitor performance and provide feedback for continuous model refinement.
2. Workflow Optimization
Identify operational bottlenecks in departments’ workflow.
Configure intelligent routing, knowledge retrieval, and self-service tools to reduce manual workload.
Track productivity improvements and report results to senior leadership.
3. Technology Implementation
Support evaluation and rollout of AI platforms, frameworks, and vendor solutions.
Assist in development and customization of proprietary AI agents.
Stay updated on practical applications of conversational AI and workflow automation.
4. Governance & Compliance
Ensure AI deployments follow company policies, data privacy, and security standards.
Conduct routine monitoring to detect bias, errors, and risks in AI outputs.
5. Cross-Functional Support
Work with departments to embed AI into daily workflows.
Support change management activities to encourage adoption and trust in AI solutions.
Job Specifications :
Degree in Artificial Intelligence, Computer Science, or related field.
5–7 years of experience in technology, digital transformation, or AI-driven initiatives.
Proven experience deploying AI solutions in customer service or enterprise workflows.
Familiarity with AI/ML frameworks, LLM integration, and workflow automation.
Knowledge of privacy regulations (GDPR, PDPO) and secure AI deployment practices.
Experience in vendor coordination and solution implementation.
Strong problem-solving, execution, and reporting skills.
Strong sense of responsibility and accountability.
Candidate with less experience will be considered as Assistant Manager, AI Applications.
We offer fringe benefits including 5-day work week, medical insurance, double pay, discretionary bonus and good career prospects. Interested parties, please apply with a detailed CV with present and expected salary to: The Human Resources Department, Tradelink Electronic Commerce Limited, 11/F & 12/F, Tower B, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong or by fax : 25•••680.
Personal data provided by job applicants will be used strictly in accordance with Tradelink's Personal Data Collection Policy for Recruitment, a copy of which is available at http://www.tradelink.com.hk