Manager Analytics
Posted Updated
Eligibility
Qualifications
- Minimum Bachelor’s degree in Computer Science, preferably a Master’s, from an HEC-recognized institute/university.
- Qualification in Islamic Finance will be an added advantage, while Advanced Microsoft Excel Certification will be a significant plus.
Skills
- Business Intelligence & Analytics Transformation
- Advanced Data Analytics & Customer Intelligence
- Advanced Excel, SQL & Data Management
- Team Leadership & Performance Management
Experience
- Minimum 5 years' relevant experience in Data Analytics, Business Intelligence, Customer Experience/Quality Assurance Analytics, or related fields.
Key Responsibilities / Job Description
- Leading customer experience analytics, translating data into actionable insights and identifying service gaps and improvement opportunities.
- Designing scalable data consolidation, modelling, and automation solutions to accelerate analytics and minimize manual dependency.
- Driving analytics transformation through automated dashboards, scorecards, KPI/SLA reporting, and continuous improvement of quality standards.
- Driving QA frameworks, service improvement strategies, SLA monitoring, and customer-centric initiatives to enhance service delivery and compliance.
Department:
Service Quality Department – Customer Support Group
Location:
Head Office - Karachi
Last Date:
September 19th, 2026