Manager, Applications and Process Improvement

As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Oversee university systems for student administration and records management.

• Drive student system and process improvements for top service and performance.

• Work with stakeholders to deliver an exceptional digital student experience.

Manager, Applications and Process Improvement

University Registrar - Student Business Services

Full-time, Continuing Appointment

Position Reference No: 201413249

Join Australia’s number one University for teaching*, and enjoy staff benefits including:

· Free staff car parking

· Salary packaging options for FBT and Non-FBT items#

· 17.5% of base salary leave loading

· Staff wellbeing program

· Free & Confidential Employee Assistance Program available for all staff

· Study assistance for staff and dependents#

· Corporate health and finance discounts

· Onsite Medical Centre and Counselling Services

· Onsite Sports Centre including gym, fitness classes and pool#

About the Position

The Manager, Applications and Process Improvement is focused on delivering services to support the University’s commitment to an exceptional student experience, leading to positive outcomes in student success, retention and completion.

The role will have a focus on student systems and associated process improvements, using an evidence-based approach to facilitate the identification and implementation of improvements as well as methods to measure service performance, implementation, and development. The post holder ensures consistency, smooth integration of systems and services, liaising with relevant internal and external stakeholders and effective management of change impacts. This includes identifying and investigating business process improvement opportunities and service delivery enhancements, coordinating the development and implementation of service improvement plans for specific systems or processes, in consultation with stakeholders and with the Director’s oversight.

The post holder assists with implementing improvements to the university’s student system (Student One) in collaboration with the Manager, Student Systems & Data, and oversees management of applications such as the MyBond student portal and app, as well as systems support for Time Edit timetabling software.

The ideal candidate will be able to demonstrate the following:

· Completion of, or progress towards, relevant postgraduate qualifications and extensive relevant experience; or an equivalent combination of relevant experience and education.

· Significant experience in business analysis, process mapping, re-engineering, continuous improvement and organisational change, including analysing complex problems and developing practical solutions.

· Extensive knowledge of contemporary approaches to customer service (preferably in a higher education setting), with demonstrated experience using administrative systems and data analysis to improve service delivery to students.

· Strong interpersonal and communication skills, with the ability to build strategic and trusted working relationships with a diverse range of technical and non-technical stakeholders.

· Proven project management skills, including the ability to set achievable, time-bound tasks from strategic and tactical objectives, and to work autonomously and in a team, managing multiple tasks under tight deadlines.