Manager, Arena Security

We are seeking an experienced and motivated Manager, Arena Security to join our team. In this high-impact role, you will support all facets of managing, training, and deployment of full-time safety and security that will protect team members, guests, vendors, and all properties at Mortgage Matchup Center and 5G Performance Center while also playing a key role in broader department initiatives.
Your role on the team:

Develop and implement procedures for staff to conduct briefings using consistent methodologies and leads briefing sessions as needed
Perform and maintain consistent, periodic schedule for basic safety inspections of the inside and outside of the facility.
Lead management and maintenance of security technologies. Including cameras, access control systems, and related infrastructure, while developing end-of-life replacement plans and budgets
Support staff scheduling to ensure adequate coverage for events, daily operations, and emergency needs
Conduct follow-up calls with guests who raise concerns or file complaints, ensuring issues are addressed. Compile and process all information for claims and legal matters
Compile, document, and process all information related to claims, incidents, and legal matters; coordinate with internal and external counsel when required
Maintain confidentiality on all lawsuits and company business issues
General knowledge of life safety codes for compliance during events.
Frequent attendance and participation in meetings involving team members of all levels, including front-line employees, executives, clients, and vendors.

What We Need from Our Manager, Arena Security:

Must demonstrate excellent verbal and written communication skills to develop posting, briefing sheets and interact with internal and external partners at all levels of the organization.
Ability to respond to incidents during events and must have excellent problem-solving skills and ability to work under pressure
At least 3-5 years of industry experience and supervisory experience
Experience leading organizations of 100+ employees preferred
OSHA 10 card required; OSHA 30 preferred (must be acquired within 6 months of start