Manager, Assessment Center

Manager, Assessment Center

Position Summary:

The Assessment Center Manager provides leadership and specialized assessment expertise for the Ensign College Assessment Center, a shared institutional learning resource that extends the classroom and supports Ensign College’s immersive, workplace-aligned approach to learning. Working collaboratively with faculty, instructional designers, academic leaders, and other campus partners, the manager helps faculty and academic programs identify meaningful evidence of student learning, align assessment tasks and rubrics with learning outcomes, and determine appropriate assessment methods and conditions, including AI-aware approaches that reveal students’ knowledge, reasoning, process, judgment, and individual contribution. Complementing—not replacing—the instructional design unit, the manager oversees the facilities, technologies, personnel, and operational processes necessary to translate faculty-defined requirements into secure, accessible, consistent, and fit-for-purpose physical and digital environments supporting in-person and online students, synchronous and asynchronous activities, preparation and practice, formative assessments, demonstrations of mastery, workplace-aligned projects, simulations, industry certifications, and summative evaluations. Through consultation, continuous improvement, and collaboration across courses and programs, the manager advances high-quality assessment as an intentional part of Ensign College’s immersive learning experience and contributes to the College’s mission to develop capable and trusted disciples of Jesus Christ.

In addition to fulfilling this purpose, each employee continuously strives to bring about the mission of Ensign College, which is to develop capable and trusted disciples of Jesus Christ.

Minimum Qualifications:

Education

• Master’s degree from an accredited institution in education, instructional design, educational technology, assessment, organizational learning, or a related field.

Experience

• Three years of progressively responsible experience in higher education, educational assessment, instructional design, educational technology, academic support services, testing or credentialing, or a related field.
• Experience supporting assessment design or improvement, including learning outcomes, rubrics, performance assessment, or the collection of evidence of student learning.
• Experience coordinating complex operational processes involving multiple stakeholders and translating requirements into consistent procedures, services, or learning environments.
• Experience using or managing educational, assessment, or learning technologies in physical, digital, online, or hybrid environments.
• Experience supervising, training, or coordinating employees, student employees, contractors, or project teams.

Essential Job Functions:

The Assessment Center Manager is responsible for:

Operational Oversight

• Manage the daily operations of the Assessment Center, ensuring reliable, efficient, and secure assessment services.
• Supervise, train, and schedule student employees and other assessment personnel.
• Coordinate assessment scheduling, facilities, and assessment logistics for faculty and students.
• Develop and maintain operational policies and procedures that support consistent assessment administration.
• Monitor compliance with institutional assessment protocols and academic integrity standards.
• Evaluate Assessment Center operations and recommend improvements to services, processes, and resource utilization.
• Provide institutional leadership for the development, implementation, and continuous improvement of Assessment Center services.

Technological Resources

• Manage the technologies that support controlled assessment environments, including assessment platforms, proctoring solutions, identity verification systems, browser security, and related technologies.
• Collaborate with Information Technology and other campus partners to ensure reliable operation and continuous improvement of assessment technologies.
• Evaluate emerging technologies, including AI-enabled assessment tools, and recommend appropriate institutional adoption.
• Provide training and support to faculty and staff in the effective use of assessment technologies.
• Establish and maintain assessment technology standards that align with institutional policies and instructional needs. faculty-defined assessment requirements, accessibility expectations, and instructional needs.

Institutional Integration

• Partner with faculty, instructional designers, department chairs, and academic leaders to implement assessment environments that support faculty-defined learning outcomes and assessment requirements.
• Consult with faculty and academic programs to identify meaningful evidence of student learning and determine appropriate assessment methods, conditions, and levels of control.
• Support alignment among learning outcomes, assessment activities, evaluation criteria, and rubrics, with particular attention to whether assessments evaluate learning rather than merely compliance with assignment instructions.
• Advise faculty and programs on assessment approaches that make student knowledge, reasoning, process, judgment, competency, and individual contribution visible, including appropriate use of demonstrations, presentations, discussions, simulations, oral defenses, projects, process evidence, and other performance-based assessments.
• Support AI-aware assessment practices that provide credible evidence of student learning while respecting faculty-defined expectations for student use of artificial intelligence.
• Support course- and program-level assessment improvement by identifying assessment gaps, unnecessary duplication, and opportunities to build progressively toward more advanced competence.
• Translate faculty-defined assessment requirements into secure, accessible, consistent, and fit-for-purpose physical, digital, online, synchronous, and asynchronous assessment environments.
• Support institutional initiatives that strengthen the quality, consistency, equity, and credibility of student assessment.
• Support Ensign College’s Learning Signature and workplace-aligned educational model through a broad range of assessment activities, including formative assessments, demonstrations of competency, industry certifications, presentations, discussions, projects, simulations, and summative assessments.
• Foster collaboration among academic and administrative units to expand the effective use of Assessment Center resources.
• Maintain clear role boundaries by supporting faculty and academic programs in assessment design without independently establishing academic standards, assigning grades, or replacing the expertise of the instructional design unit.

Academic Service Assignments

• Serve on college committees, workgroups, and other academic service assignments as requested.

Skills & Abilities:

• Ability to build collaborative relationships with faculty, instructional designers, academic leaders, and administrative partners.
• Ability to interpret instructional objectives and implement assessment environments that support faculty-defined assessment conditions.
• Strong organizational, project management, and operational planning skills with the ability to manage multiple concurrent priorities.
• Ability to develop, implement, and continuously improve operational policies, procedures, and workflows.
• Strong analytical and problem-solving skills with the ability to develop practical, scalable solutions.
• Ability to evaluate, implement, and support technologies that facilitate assessment in physical and digital learning environments.
• Understanding of principles of student assessment, academic integrity, higher education operations, and learning technologies.
• Excellent written, verbal, interpersonal, and consultative communication skills.
• Ability to supervise, train, mentor, and evaluate student employees and other assessment personnel.
• Ability to analyze operational data and use evidence to improve Assessment Center services and processes.
• Ability to adapt to emerging instructional technologies, evolving assessment practices, and changing institutional needs.
• Ability to exercise sound judgment while maintaining confidentiality, fairness, and academic integrity.

Requirements for Employment Eligibility:

• Membership in The Church of Jesus Christ of Latter-day Saints.
• Worthiness to hold and be worthy to hold a current temple recommend.
• Receive clearance from the Church Educational System Ecclesiastical Clearance Office.
• Strict adherence to company policies and procedures.
• Commitment to bring about the purposes of Ensign College.
• Reside in Utah and able to work in person at our downtown Salt Lake City campus.

Ensign College is an equal opportunity employer and does not unlawfully discriminate in its hiring or employment practices on the basis of race, color, national or ethnic origin, sex (including pregnancy), age, disability, genetic information, or veteran's status. As an educational institution owned and operated by The Church of Jesus Christ of Latter-day Saints, Ensign College gives lawful hiring preference to qualified, faithful members of the Church who are in good standing.