Manager
- Responsible for cleanliness and maintenance of all areas according to set standards.
- Conduct daily briefing. Plans the work of the shift and the assign all associates in the designated areas.
- Responsible for all landscaped area and all plants and flower arrangements within and outside the building.
- Trains all associates and monitors their performance
- Guest satisfaction index to be maintained at the set standard.
- Prepare Welcome Hampers for VIP/ Special request.
- Responsible for documentation and report generation pertaining to lost and found, linen, uniform, room and laundry, key control etc.
- Ensures safety of all team members and safety of guests and their belongings.
- Responsible for maintaining all reports and documents pertaining to guest service and resource handling.
- Maintain all equipment and machinery in their area of work and follow safety standards.
- Ensure that the quality of all linen and uniform both for internal and external guests is checked against the set standards.
- Follows the discard schedule and also ensures that all linen and other items are tagged correctly.
- Responsible for spot checks of all linen items, room set up, key control, uniform, etc.
- Supervises outsourced contractors to ensure contractual compliance
- Plan and implement preventive maintenance and cleaning schedules for all areas.
- Liaise constantly with Front Office and Engineering to make sure the maintenance job is completed.
- Any other duties as directed.