Manager, Biospecimen Operations

Job Summary
The Manager, Biospecimen Operations, is responsible for oversight of and leadership of all biospecimen activities and staff. The Manager, Biospecimen Operations will ensure compliance with and proper execution of all Biospecimen Operations policies and SOPs. The Manager, Biospecimen Operations, will create and implement policies and procedures for the Biospecimen Operations that will assist in attaining corporate and departmental goals, achieve metrics and high levels of client satisfaction.
Essential Duties and Responsibilities

Oversee day-to-day biospecimen operations.
Manages the Biospecimen Operations staff and works with Supervisors to coordinate their work schedules.
Oversee the procurement, installation, qualification, maintenance, and repair of freezers and other equipment used in Biospecimen Operations.
Reviews customer requests for service, assessing feasibility, needs for additional staffing or equipment, and estimated fees as appropriate.
Development of new service offerings for Biospecimen Operations.
Exhibits a thorough understanding of sample management requirements for each protocol.
Provide leadership of teams toward a common objective.
Responsible and accountable for all activities and outcomes of assigned personnel.
Responsible for ensuring that all data used for billing is accurate.
Reviews departmental financials to ensure accuracy of billing activities and revenue for Biospecimen Operations.
Responsible for monitoring SOW to ensure that Biospecimen Operations activities meet contractual obligations.
Responsible for metrics and new business processes that align with a corporate strategy and achieve consistent high levels of client satisfaction.
Responsible for recommendations and solutions that increase the likelihood of consistent operational success.
Develop appropriate best practices resulting in standardized and streamlined processes and efficient use of resources.
Implement and monitor processes that ensure appropriate escalation of issues and continuous, appropriate communication of issues across the organization.
Develop, revise, review, and approve relevant SOPs.
Communicate regularly with Director, Biospecimen Operations.
Ensure all service failures are identified, investigated, and resolved appropriately. Proactively manage and drive the resolution of client issues. Promote continuous process improvement.
Provide general operational knowledge to Management.
Work closely with the Director, Biospecimen Operations, staff and Executives to develop strategic initiatives that focus on overall performance metrics, client satisfaction, and leading indicator mechanisms that are meaningful and drive quality and efficiency improvements.
Performs other related duties and tasks as necessary or as assigned.

Education and Experience

Bachelor’s degree, preferably in a life science with 3 years management experience; or associate’s degree in a science or health-related field with 5 years management experience
Proven management/supervisory ability and experience.

Skills and Ability

Excellent attention to details, strong planning and problem-solving skills.
Strong organization and time management skills, communication, multitasking, and interpersonal skills.
Exceptional listening and verbal comprehension skills, including ability to translate client needs to team members, good working relations with colleagues and customers.
Ability to make quick but well-thought-out decisions and adapt to changing environments and requirements.
Self-motivation and ability to work well independently as well as using a collaborative team approach.
Ability to adhere to established timelines, processes and procedures.
Proficient in Microsoft Word, Excel, and database software. SharePoint and Visio experience preferred.
Customer service/client relationship management skills.

Supervisory Responsibilities: Manager
Physical Demands:
While performing the duties of this job, the occupant is regularly required to:

Sit 25% of the week.
Stand 75% of the week.
Walk and/or reach with hands and arms 75% of the week.
Read text of various sizes.
Communicate with others and hear.
Lift, pull and/or push up to 50 pounds.

Specific vision abilities include close vision and ability to adjust focus.
Exposure to dry ice and cold storage environments and biological samples.

Travel Requirements: Minimal
One Global Team
At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.