Manager, Branch

Purpose

Create and lead a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The Area/Branch Manager ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences.

Key Contributions

• Lead and develop branch teams to achieve sales, service, and customer retention objectives.
• Drive branch sales performance through strategic planning, coaching, and execution.
• Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
• Manage branch financial performance, including P&L, production targets, and inventory control.
• Provide field leadership to ensure service quality, safety, and regulatory compliance.
• Resolve escalated customer issues and ensure timely, effective resolution.
• Partner with HR on employee relations, performance management, and attendance.
• Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.
• Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
• Ensure full compliance with state, federal, and company policies and procedures.
• Coach and develop direct reports to build a strong succession pipeline.

Success Metrics

• Consistently Meet weekly and monthly sales, route completion, and customer retention targets.
• Resolve =95% of customer complaints and service issues within 48 hours.
• Maintain =98% accuracy across all management workflows, documentation, accountability, and compliance reporting.
• Maintain =97% first-time service resolution, =2% repeat services, zero repeat quality escalations, and =98% fleet and inventory readiness.
• Achieve 96% safety rating score.

Growth Impact

• Accelerates revenue capture by driving sales and reducing service gaps.
• Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards.
• Drives scalability by building efficient, repeatable processes for high-volume, field-based operations.
• Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement.

Capabilities & Strengths

• Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership.
• Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities.
• Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence.