Manager: Branch Operations
Description
ER24 Highveld | Trichardt | South Africa
Closing date: 05/11/2026
Number of positions: 1
Recruiter name: Natalie Williams
Reference number: 74989
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To manage and implement the operational strategy of ER24 at a branch level that ensures the aims and objectives are met.
KEY RESPONSIBILITY AREAS
To oversee and manage the daily operational requirements of the site
Managing site financials
To oversee the Human Resources of the site
To manage the Occupational Health and Safety (OHS) of the site
To support ER24 via branch-specific marketing initiatives
Deliver operational clinical support while managing risks and improving clinical performance and governance
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Senior Certificate with University Entrance
ILS Certification
DESIRED EDUCATION: ALS Certification National Diploma in Business Management
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE: 3 years operational experience; 2 years supervisory experience
DESIRED EXPERIENCE: 3-5 years operational experience, 2 -3 years management experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Demonstrate a working knowledge of the operational EMS environment
- Demonstrate a sound knowledge of all EMS qualifications with the HPCSA framework
- Demonstrates a thorough understanding of the healthcare industry
- Demonstrates a basic understanding of all functions and processes within a private hospital environment, and how disciplines interact with each other
- Applies sound budgeting and financial planning/management principles
- Demonstrates understanding and correct application of business metrics, governance, and risk management
- Demonstrates a good understanding of contract and service level agreement (SLA) management
- Demonstrates a good understanding of Funders of Healthcare
- Demonstrates a good understanding and application of all relevant legislative regulations
- Demonstrate knowledge of Industrial Relations procedures and processes
- Demonstrate sound competence in Microsoft Office applications (Word, Excel, PowerPoint)
- Demonstrate ability in FMS (Fleet Management System), Statistics Portal, and CRS
- HPCSA guidelines and scope of practice
- Operational workforce planning and rostering principles
- Labour relations dispute management and case handling
- Incident and accident report management
- Clinical quality improvement and audit processes
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile