Manager, Broker Commissions & Sales Operations

SUMMARY DESCRIPTION:

The Manager of Broker Commissions and Sales Operations is responsible for the end-to-end management of broker compensation processes and the optimization of sales operations. This role ensures accurate, timely commission payments, drives process improvements, and delivers actionable insights to support sales performance. The position partners closely with Finance, Sales, Compliance, Broker Support, Enrollment and external vendors to ensure transparency, efficiency, and alignment with business objectives.

ESSENTIAL FUNCTIONS:

Broker Commissions Management

• Oversee the calculation, validation, and payment of broker commissions across all products and markets
• Maintain commission structures and rate tables in applicable systems
• Ensure compliance with contractual agreements, regulatory requirements, and internal policies
• Manage monthly and ad hoc commission cycles, including reconciliations and exception handling
• Investigate and resolve commission disputes in a timely and professional manner
• Develop and maintain audit-ready processes and documentation

Sales Operations

• Support sales teams with reporting, analytics, and operational processes to drive performance
• Develop and maintain sales performance dashboards and KPIs (e.g., production, retention, broker performance)
• Identify and execute process improvements to enhance efficiency and scalability

Financial & Data Oversight

• Partner with FP&A and Accounting to ensure accurate accruals, forecasting, and financial reporting related to commissions
• Analyze commission expense trends and provide insights to leadership
• Ensure data integrity across CRM, commission systems, and financial platforms
• Build and maintain reporting models to support decision-making

Systems & Process Optimization

• Serve as the primary business owner for commission and sales operations systems
• Collaborate with IT and vendors to implement system enhancements or new tools
• Lead automation initiatives to reduce manual effort and errors
• Establish and enforce standard operating procedures (SOPs)

Cross-Functional Collaboration

• Act as a liaison between Finance, Compliance, and internal Sales team
• Support audits and regulatory inquiries related to commission payments
• Provide training and guidance to internal teams on commission processes and tools