Manager-Business Analystics/MIS

# Job Title: Manager Business Analytics / MIS (BPO Industry)

Job Summary

We are looking for an experienced Manager Business Analytics / MIS from the BPO industry to lead our analytics and reporting function. The ideal candidate should have strong expertise in Advanced Excel, Tableau Desktop & Tableau Flow, SQL, and reporting automation. This role requires managing a team, driving operational reporting, creating insightful dashboards, and enabling data-driven decision-making for business and client stakeholders.

The candidate should possess excellent analytical skills, strong business understanding, and the ability to manage multiple reports and dashboards in a fast-paced BPO environment.

Key Responsibilities

* Lead and manage a team of 15-20 Business Analysts/MIS Executives.

* Generate, maintain, consolidate, and automate Daily, Weekly, and Monthly MIS reports.

* Develop interactive dashboards and data visualizations using Tableau Desktop & Tableau Flow.

* Analyze operational and business data to provide actionable insights for process improvement and performance management.

* Handle large datasets using SQL/MySQL and Advanced Excel.

* Create reports using advanced Excel functionalities including:

* Pivot Tables & Pivot Charts

* Power Query

* Advanced Formulae

* Lookup Functions

* Macros & VBA

* Track key operational KPIs such as productivity, SLA, utilization, shrinkage, attrition, forecasting, and performance metrics.

* Ensure timely delivery and accuracy of reports shared with internal and external stakeholders.

* Identify opportunities for automation and process optimization in reporting workflows.

* Collaborate with Operations, WFM, Quality, and Client teams for reporting and analytics requirements.

* Conduct data validation and quality checks to maintain data integrity.

* Present business insights and performance trends to leadership teams and clients.

Required Skills & Expertise

Mandatory Skills

* Strong experience in the BPO / BPM / Contact Center industry.

* Hands-on expertise in:

* Advanced Excel

* Tableau Desktop & Tableau Flow

* SQL / MySQL

* Strong knowledge of:

* MIS Reporting

* Dashboard Development

* Data Visualization

* Reporting Automation

* Business Analytics

* Experience in handling large datasets and multiple reports simultaneously.

* Team handling and stakeholder management experience.

* Excellent analytical, logical reasoning, and communication skills.

Good to Have

* Knowledge of Python for analytics and automation.

* Experience in VBA and Macros development.

* Exposure to forecasting, workforce management reporting, and operational analytics.

Experience Required

* 5+ years of relevant experience in MIS / Business Analytics within the BPO industry.

* Minimum 2+ years of team handling experience preferred.

Qualification

* Bachelors degree in Engineering, Statistics, Mathematics, Commerce, Computer Science, or related field.

* Tableau or Analytics certifications will be an added advantage.

Salary Budget

* 8 LPA to 10 LPA (Fixed Budget)

Note

* Freshers are not eligible for this role.

Interested candidates can drop your CV at 7859975043- HR Dheeraj