Manager, Business Development (Remittance)

<h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:20pt;font-family:Arial, sans-serif;color:rgb(121,216,98);background-color:transparent;font-weight:700;vertical-align:baseline;">About PDAX </span></h1><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.</span></h1><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability. We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system. </span></h1><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast-growing industry, and thrive in a start-up environment. </span></h1><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">If this sounds like you, then we’d love to talk.</span></h1><br /><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:20pt;font-family:Arial, sans-serif;color:rgb(121,216,98);background-color:transparent;font-weight:700;vertical-align:baseline;">About the Role</span></h1><h1 dir="ltr" style="line-height:1;text-align:justify;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 5pt;"><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;">The Remittance Account Manager is responsible for attending to the needs of our remittance customers/partners, uncovering their needs and suggesting solutions the company can provide. S/He will be responsible for acquiring, managing, and growing relationships with partners. This role requires strong business development skills, account management expertise, and a deep understanding of the remittance, payments and fintech ecosystem. S/He suggests to the Remittance and Operations Division opportunities to improve the processes and procedures related to remittance transaction processing (to accept and fulfill remittance transactions which includes funding, settlement, billing, reporting, reconciliation, and complaints handling). S/he will work cross-functionally with teams across the organization to ensure customer satisfaction by ensuring resolution of issues and escalations and improving processes.</span></h1><br /><br /><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:20pt;font-family:Arial, sans-serif;color:rgb(121,216,98);background-color:transparent;font-weight:700;vertical-align:baseline;">General Responsibilities</span></h1><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Have understanding and experience in managing the fund movement across the network scheme transaction flows – retail locations, Instapay/Pesonet transaction flows, payment gateway transaction flows and others.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Build and maintain strong relationships with existing partners to drive transaction volume, retention, and overall satisfaction.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Negotiate commercial terms, and service agreements.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Collaborate with internal teams (Product, Compliance, Technology, Operations) to ensure smooth onboarding and integration.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Provide expertise for technical, operational, and processing functions related to Remittance and Payments Transactions.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Dialogue with remittance and payment customers to develop solutions that meet their needs in a commercially viable way.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Monitor account and portfolio performance, track transaction volumes, and identify opportunities for growth and upselling.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Coordinates with other internal and external stakeholders to develop remittance products/services that may best meet the needs of the customers.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Coordinate with Operations Division to help build/codify processes for remittance operations (daily settlement, billing, reporting and reconciliation of accounts, resolving exceptions and handling of complaints).</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Support Operations Division in defining the remittance transaction flow and help improve processes to achieve higher success rates and customer satisfaction.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Define requirements for improving customer experience and optimizing workflow efficiency.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Act as the main point of contact for partner queries, support requests, and escalations.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Drive the resolution of customer/partner impacting issues raised across both Operations and Business Development Teams.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Actively participates in major business improvements and development projects related to remittances and payments.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Collaborate and influence all levels of professionals including experienced managers.</span></h1></li></ul><br /><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:5pt;"><span style="font-size:20pt;font-family:Arial, sans-serif;color:rgb(121,216,98);background-color:transparent;font-weight:700;vertical-align:baseline;">Qualifications</span></h1><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">College graduate </span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">3-5 years of experience in partner acquisition, key account management, or business development, preferably in remittance, fintech, banking, or payments.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Preferably has 1-3 years of experience in remittance operations (settlement, billing, sales and customer support) from a banking or remittance/payments industry.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Deep understanding of the remittance transaction flow end-to-end.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Personable and easy to relate with. </span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Understanding of crypto/blockchain and how this can be used in the industry.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Effective communicator to both technical and non-technical audiences.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Experience in coordinating and working with cross-functional teams (e.g., finance, business development, product, technology, treasury, etc).</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Attention to detail, analytical skills, and organizational ability to lead several initiatives at once.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Strong negotiation, communication, and relationship management skills.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Ability to analyze data and identify actionable insights for account growth.</span></h1></li></ul><br /><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Nice</span><span style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">to Haves</span></h1><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Willingness to work in a startup environment – we need someone with an appetite for building.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Experience in handling regional accounts such as North America, Latin America, EMEA, and Asia-Pacific.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Experience in digital asset or financial services industries particularly in payments, remittance, mobile/web banking and cash management.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Enthusiasm for trading cryptocurrencies, equities, or forex.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">Entrepreneurial spirit – you’re not here to just execute.</span></h1></li></ul><br /><h1 dir="ltr" style="line-height:1;text-align:justify;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 7pt;"><span style="font-size:20pt;font-family:Arial, sans-serif;color:rgb(121,216,98);background-color:transparent;font-weight:700;vertical-align:baseline;">Our Culture</span></h1><h2 dir="ltr" style="line-height:1;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Communication</span></h2><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.</span></h1></li></ul><br /><h2 dir="ltr" style="line-height:1;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Customer-focus</span></h2><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">We think about how our decisions impact our customers and ensure we provide the best experience that we can.</span></h1></li><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.</span></h1></li></ul><br /><h2 dir="ltr" style="line-height:1;text-align:justify;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:13pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;vertical-align:baseline;">Commitment</span></h2><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.</span></h1></li></ul><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:12pt;font-family:Arial, sans-serif;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre;line-height:1;"><h1 dir="ltr" style="line-height:1;margin-top:0pt;margin-bottom:0pt;"><span style="font-size:12pt;background-color:transparent;vertical-align:baseline;">We are dedicated to the long-term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.</span></h1></li></ul><br /><br /><br />