Manager - Business Excellence

We are seeking a detail-oriented and process-driven professional to lead Business Excellence initiatives with a strong focus on process optimization, governance frameworks, compliance, and operational efficiency across departments. The role will drive standardization, performance monitoring, and continuous improvement within the organization.

Responsibilities:

• Map, document, and standardize end-to-end business processes across sales, design, production, operations, and finance.
• Identify process gaps, inefficiencies, and risk areas; recommend and implement improvement initiatives.
• Drive SOP creation, updates, and adherence across departments.
• Lead automation and digitization initiatives to improve operational efficiency.
• Conduct periodic process audits and internal reviews.
• Establish governance frameworks to ensure operational discipline and accountability.
• Monitor compliance with internal policies and external regulatory requirements.
• Develop dashboards and KPIs to track business performance and process adherence.
• Coordinate with leadership to ensure alignment of governance practices with business objectives.
• Support risk identification, mitigation planning, and documentation.
• Drive monthly governance reviews with department heads.
• Track KPIs, SLAs, and performance metrics across teams.
• Present process improvement insights and reports to senior management.
• Ensure cross-functional alignment and accountability.
• Lead Lean / Six Sigma / Quality improvement initiatives (if applicable).
• Promote a culture of operational excellence and continuous learning.
• Benchmark best practices within the exhibition and experiential marketing industry.

Requirements:

• 5+ years of experience in Business Excellence / Process Management / Governance /Operations.
• Experience in process mapping, SOP development, and internal controls.
• Strong analytical and problem-solving skills.
• Experience in KPI tracking, MIS reporting, and performance dashboards.
• Excellent stakeholder management and cross-functional coordination skills.
• Knowledge of risk management and compliance frameworks.
• Proficiency in MS Excel, PowerPoint, and process documentation tools.