Manager, Business Information

About this opportunity...

This role will be responsible for advancing the Marketing/Customer Insights BI roadmap at Ross. This business facing role serves as the primary connection between business leaders and BI, data, analytics, and technology teams, translating business priorities into clear, actionable, and measurable product outcomes.

We are looking for an experienced Product Owner that can quickly synthesize complex information, develop a confident point of view, and influence decisions without direct authority. The Product Owner will navigate ambiguity, manage changes in direction, and maintain delivery momentum while ensuring teams remain focused on the highest-value enterprise capabilities.

What you will do and what you will learn...

• Partner with cross-functional stakeholders (e.g. Strategy, Marketing, Merchandising, Finance, Stores, Technology) to align competing interests, establish priorities, define and deliver data and analytics solutions. Following established processes, bring awareness to the leadership team of all business demands.
• Lead customer data acceleration initiatives that improve accessibility, consistency, and usability of customer insights across the enterprise.
• Own the Marketing/Customer data domains, including business definitions, data quality standards, governance, enterprise products, and trusted metrics
• Translate business priorities into clear requirements, BRDs, use cases, and measurable product outcomes for data, reporting, and analytics solutions.
• Manage delivery from intake through implementation by tracking milestones, facilitating meetings, resolving issues, escalating risks, and communicating delays or changes in direction in a timely manner.
• Work with business and BI leadership to evaluate demand, rationalize business value, prioritize requests, and communicate tradeoffs or escalation needs.
• Lead creation and review of all deliverables related to report and ad-hoc data requests. Ensure the high quality of final outputs.
• Support adoption of BI and Customer Insights capabilities by developing training materials, job aids, rollout support, and business-facing communications.
• Consult with Technology teams on upcoming programs, dependencies, solution design considerations, and delivery planning.
• Troubleshoot and support BI product issues while managing a pipeline of enhancements, opportunities, and continuous improvement items.
• Champion a data-driven culture by driving adoption, reinforcing single-source-of-truth metrics, and measuring whether Customer Insights capabilities create meaningful business value.
• Contribute to financial planning, capability roadmaps, and continuous improvement initiatives within the Business Information department.

What you need to be successful...

• Bachelor’s Degree with a concentration in Business, Economics, Marketing, Computer Science or an equivalent diploma
• 8+ years of experience in analytics/BI/data management or related disciplines in a medium to large company
• 5+ years of experience leading customer data, CRM, CDP, loyalty, or marketing analytics initiatives.
• Ability to exercise judgment in determining solutions, techniques and evaluation criteria for obtaining results and coordinating activities
• Excellent communication skills with all levels of the organization; effective listener and can negotiate to obtain consensus between multiple groups.
• Ability to network, develop relationships, and maintain strong cross-functional partnerships at all levels of the organization
• Proven organization skills; ability to perform under pressure and manage multiple priorities with competing demands
• Strong problem-solving skills and resourcefulness, identifying creative ways to accomplish work when resources are limited, or hurdles are high
• Working knowledge and hand-on experience with BI tools and modern cloud platforms (e.g.MicroStrategy, PowerBI, Snowflake)
• Working experience in the retail industry or similar fast-paced environment preferred
• Knowledge of customer journey analytics, segmentation, attribution, and personalization preferred
• Experience working in agile product and data delivery models preferred

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