Manager, Business Operations GBM
USE YOUR POWER FOR PURPOSE
The Manager, Business Operations, in partnership with the Director Business Operations is responsible for the execution of business operations, leadership engagement, communications, governance, and strategic initiatives across a complex global manufacturing network. This role will help translating priorities, including the coordination of leadership meetings, global GBM communications, managing digital collaboration platforms, driving operational processes, and ensuring effective execution of key initiatives. The role partners closely with the GBM Leadership Team, site teams, communications partners, People Experience and other cross-functional stakeholders and is accountable for the consistency and reliability of leadership operating rhythms, the quality and timeliness of leadership communications, and measurable improvement in colleague engagement and process efficiency across the GBM network. It also includes owning digital communications tools and channels that support the needs of the organization and its leaders, as well as driving key recognition, engagement, governance, and initiatives globally.
WHAT YOU WILL ACHIEVE
Business Operations & Governance
Execute organizational priorities, governance processes, and operational rhythms with the Director, Business Operations and GBM Leadership.
Prepare leadership meeting materials, briefing documents, reports, dashboards, and action trackers.
Analyze operational performance metrics and develop dashboards and data visualizations to inform leadership decision-making and identify opportunities to streamline business processes for greater efficiency and accuracy.
Coordinate agendas, meeting logistics, follow-up actions, and decision tracking for leadership forums and operational reviews.
Support annual planning activities, objective setting processes, and budget and year-end reporting activities.
Maintain accurate documentation and ensure information is organized and accessible across GBM platforms.
Lead contractor, intern, onboarding activities, providing mentorship and guidance to support their development and integration into the team.
Collaborate with Finance, Procurement, People Experience, and Administrative Partners to ensure efficient business operations and compliance with Pfizer processes.
Handle confidential information with a high level of professionalism and discretion.
Leadership Communications & Engagement
Draft, edit, and coordinate executive communications across multiple channels including email, SharePoint, Teams, Viva Engage, OnMessage, external posts.
Review communication metrics and develop optimization strategies.
Serve as a key point of integration across functions related to communication, colleague engagement, and business operations functions, in particular identifying and advancing opportunities for improved alignment and best practice sharing across functions
Execute delivery of GBM Quarterly Connects, leadership town halls, global forums, recognition programs, and colleague engagement activities.
Develop communication materials, presentations, surveys, feedback mechanisms, and digital content that enhance organizational connectivity and engagement.
Partner with stakeholders to ensure messaging is accurate, consistent, inclusive, and aligned with Pfizer standards.
Site Visits, Meetings & Events
Support planning and execution of global leadership site visits, offsites, town halls, and strategic meetings.
Coordinate agendas, briefing materials, logistics, travel information, presentations, participant lists, and associated communications.
Ensure site visit documentation, presentations, meeting materials, and event resources are maintained in designated digital repositories.
Manage post-event communications, resource publication, survey collection, and event follow-up activities.
Digital Collaboration & Knowledge Management
Maintain and continuously improve SharePoint sites, Teams channels, communication repositories, and collaboration tools supporting GBM operations.
Leverage Microsoft 365 tools and AI-enabled technologies, including Microsoft Copilot, to improve operational effectiveness and user experience.
Develop and maintain templates, playbooks, standard work, and knowledge-sharing resources.
Identify opportunities to simplify processes, improve efficiency, and enhance organizational effectiveness.
HERE IS WHAT YOU NEED (Minimum Requirements)
Applicant must have a bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR as associate's degree with 8 years of experience; OR a high school diploma (or equivalent) and 10 years of relevant experience.
Strategic thinking, writing, editing, storytelling skills, and editorial judgement with a proven ability to convey complex ideas across formats and channels.
Experience developing executive presentations, communications, dashboards, reports, and engagement materials.
Experience leading successful internal communications or colleague engagement initiatives and programs.
High attention to detail, strong organizational skills, and sound judgment under pressure.
Demonstrated track record working with and influencing both individuals and multidisciplinary teams in a complex, fluid and matrix environment.
Excellent networking and relationship building skills and the ability to interact with confidence with various levels and functions.
Able to work to tight deadlines, manage multiple projects at once and maintain professionalism under pressure.
Proactive self- starter, and able to work independently.
Strong proficiency in Microsoft Office applications including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint.
This position requires a highly organized, proactive individual who can effectively balance strategic and tactical responsibilities while operating in a fast-paced, global environment.
Ability to handle confidential information with discretion and sound judgment.
Ability to work independently and collaboratively across global, cross-functional teams.
Proven ability to influence without authority and build strong partnerships across organizational boundaries.
Demonstrated project management and continuous improvement experience.
Experience coordinating large-scale meetings, town halls, leadership forums, site visits, or colleague engagement initiatives.
Colleague may be based at a Pfizer site location with flexibility to support a global organization across multiple time zones. Occasional travel may be required to support business meetings and leadership.
Will consider colleagues in ET or CT zone only.
OTHER JOB DETAILS
Work Location Assignment: Hybrid
Last Date to Apply for Job: September 16, 2026

The annual base salary for this position ranges from $99,200.00 to $165,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.



This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.


Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer endeavors to make accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Support Services