Manager- Business Operations

This is a remote position.

• Work closely with team leads and individual contributors to capture progress updates, risks, and upcoming deliverables.
  
• Maintain well-organised folders, project documentation, internal notes, and process documents.
  
• Prepare concise summaries, dashboards, and progress reports for leadership review.
  
• Proactively follow up with stakeholders to ensure timelines are met and blockers are escalated in a timely manner.
  

• Track and update all incoming leads, opportunities, and client interactions within CRM systems (HubSpot, Salesforce, or similar).
  
• Maintain accurate records of opportunity status, meeting history, follow-up actions, and next steps.
  
• Support the BD team with client-facing materials, pitch decks, follow-up emails, and meeting summaries.
  
• Ensure the BD pipeline remains clean, structured, current, and actionable at all times.
  
• Prepare professional presentations, summaries, and reports for internal and external stakeholders.
  

• Act as a central coordination point across teams to facilitate information flow, updates, and scheduling.
  
• Communicate clearly and professionally through email, messaging platforms, and meetings.
  
• Draft internal communications, meeting notes, action trackers, and structured summaries as required.
  

• Use CRM platforms to maintain accurate and reliable data.
  
• Work with productivity and collaboration tools such as Excel, Word, PowerPoint, Canva, Notion, and similar platforms.
  
• Leverage AI tools (ChatGPT and other generative AI solutions) for research, drafting, documentation, and efficiency improvements.
  
• Identify opportunities to improve internal processes, documentation, and tool adoption to enhance team productivity.
  

• Bachelor’s degree required; MBA preferred.
  
• Prior experience in consulting, operations, business coordination, or similar roles.
  
• Strong organisational and follow-up discipline with the ability to manage multiple parallel workstreams.
  
• High level of structure, attention to detail, and ownership mindset.
  
• Excellent written, verbal, and presentation skills.
  
• Hands-on experience with CRM systems (HubSpot, Salesforce), productivity tools (Excel, Word, PowerPoint), and basic design tools (Canva).
  
• Comfortable using AI tools to accelerate workflows and improve output quality.
  
• Ability to work independently with minimal supervision in a fast-paced, cross-functional environment.
  

• Strong coordination, execution, and stakeholder management skills.
  
• Ability to translate unstructured inputs into clear action plans and documentation.
  
• High accountability, reliability, and attention to detail.
  
• Strong interpersonal skills and professional communication.
  
• Adaptability to changing priorities and deadlines.
  
  

• Regular interaction with leadership and business development teams.
  
• Coordination with cross-functional internal teams to track initiatives and deliverables.
  
• Limited external interaction in support of client communications and BD activities.
  

• The Business Development pipeline is consistently clean, organised, and up to date.
  
• Company-wide initiatives are clearly tracked with no missed deadlines or unresolved follow-ups.
  
• Leadership receives timely, accurate updates and well-structured documentation.
  
• The role becomes a trusted operational backbone and central point of coordination across the organisation.