Manager, Business Process

About the role and team

Uber's Finance Operations is the engine that ensures our global business remains disciplined, efficient, and ready for scale. As the Credit & Collections Global Process Owner (GPO) Lead, you will join a high-stakes environment where the goal isn't just to manage processes, but to reinvent them for a business that moves millions of people and things every day. You will lead a specialized team responsible for the worldwide design and implementation of process excellence across multiple lines of business, bridging the gap between high-level strategy and operational reality.

This is a role for a strategic thinker who thrives in complexity and isn't satisfied with the status quo. You’ll navigate a fast-paced, matrixed organization where you must balance global standardization with local nuances, all while maintaining a rigorous focus on compliance and technical innovation. Success here requires grit, the ability to influence without authority, and a mindset that views every bottleneck as an opportunity to build a more scalable solution.

Rate of Pay: $126,000 to $154,000 per year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link

What you’ll do

• Supervise, train and motivate a team of collection agents.
  Set performances targets and monitor daily, weekly and monthly metrics.
• Provide coaching and feedback to improve efficiency and compliance.
• Design and implement effective strategies for Credit card customers.
• Monitor portfolio performance and adjust tactics to reduce delinquency and write offs.
• Collaborate with risk and analytics teams to segment accounts and prioritize recovery efforts.
• Ensure all collection activities comply with relevant laws, regulations and internal policies.
• Regularly review and update procedures to reflect regulatory changes and industry best practices.
• Promote respectful, customer-focused collection practices that preserve long term relationships.
• Review and approved payment plans for customers with financial distress.
• Generate reports on delinquency trends, recovery trades.
  Present insights and recommendations to senior management.
• Track and analyze jet metrics such as DSO, ATC, % Current.
• Supervise at least one (1) Credit Card Collection Analyst/ 13-2041 and one (1) Collection Analysts / 13-2041.
• May telecommute.
  

Basic Qualifications

• Employer will accept a Bachelor's degree in Finance, Business Administration, Accounting, International Relations, or related field and 5 years of progressive, post-baccalaureate experience in the job offered or in a related occupation.
• Position requires:
  • Driving Business Partner Operations (BPO) contact rates using data driven and customer segmentation;
  • Establish collection strategies;
  • Establish Customer segmentation;
  • Collection systems: Oracle, High Radious, EPIC, Sales Force, Renaissance, and Tableau reports;
  • Establish monthly collection targets;
  • Comply with Sarbanes-Oxley Act (SOX) internal policies;
  • Knowledge on AI tools to implement automation on collection activities;
  • Engagement with internal stakeholders e.g. Sales, Rev Rec, Accounting, Engineering teams.