Manager, Business Process Excellence (Sales Planning, Doc control)

Lead business process transformation and digitalization across YSQ International's manufacturing and trading entities, with focus on sales and planning (sales planning and manufacturing planning).

This is a hands-on individual contributor role. The incumbent owns each initiative end to end: review the current process, design the new process, define the system requirements, and drive adoption.

Success in this role is defined by:

• Standardised sales and planning processes applied across entities

• Process designs delivered into Internal Developed Software and Power BI

• One planning cycle that links sales forecasts to manufacturing and procurement plans

• New processes and tools adopted and sustained after go-live

• Initiatives delivered on scope and schedule, with benefits reported to management

This role drives the Business Process Digitalization agenda, working under the Head, Document Control & QA.

Responsibilities and Duties

1. Process Transformation

• Lead transformation initiatives from current-state review to implementation

• Maintain the transformation roadmap and report progress to management

• Design processes that can be reused across entities

Sales & Planning Processes

1. Redesign order-to-cash, sales operations, and sales reporting processes

2. Design one integrated planning process (S&OP), from sales planning to manufacturing planning

3. Define planning KPIs such as forecast accuracy, plan adherence, and service level

   Digitalization

• Convert process designs into business requirements for Internal Developed Software

• Work with IT through build, testing, and go-live, and lead user acceptance testing

• Define Power BI reporting requirements for sales and planning

  Change Implementation & Adoption

• Lead rollout, training, and communication for new processes and tools

• Oversee SOPs, work instructions, and forms

• Track adoption after go-live and close gaps

  Monitoring & Continuous Improvement

• Track process KPIs and benefits against baseline

• Audit process compliance and drive corrective actions

• Benchmark processes against industry best practice

  Stakeholder Management

• Work with Sales, Planning, Procurement, Manufacturing, Finance, and IT across entities

• Run cross-functional workshops to agree on common ways of working

• Influence department heads to secure buy-in

  Other Duties

• Other ad-hoc assignments as required by reporting superior

Part C: Qualifications & Requirements (Education, Experience, Skills, Knowledge etc)

• Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related discipline

• Minimum 2–4 years of experience in business process improvement, transformation, or digitalization

• Experience in sales, sales operations, or planning (sales planning and manufacturing planning) is strongly preferred, ideally in manufacturing or FMCG

• Knowledge of S&OP, demand forecasting, production planning (MPS/MRP), and order-to-cash

• Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent

• Experience writing business requirements for system projects

• Proficient in Microsoft Visio and Excel; Power BI is an advantage

• Multi-entity, multi-country experience is an advantage