Manager, Business Support, Risk Operations

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Manages quality and financial accuracy for business area by developing and implementing quality improvement processes and programs; evaluating operations; ensuring follow up audits and corrective action on quality issues are completed; establishing new or improved processes and procedures to increase operational performance and profitability and resolve work flow issues; developing approaches to minimize variances; ensuring systems are capable of producing accuarte results; communicating best practices, current concerns, and corrective actions; and developing action plans for operational execution.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.

Manages the execution and implementation of strategic initiatives by evaluating processes and procedures for potential improvement opportunities; collaborating with relevant teams to evaluate initiatives and determining plan capacity and capabilities needed for growth; providing feedback regarding plans; overseeing integration plans for strategic initiatives support of operations; and identifying metrics to track accuracy and performance to ensure continuous improvement.

Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promotiong a belonging mindset in workplace.

Manages projects by partnering with internal and external team members; maintaining and influencing project schedules, budgets, and risks; complying with internal and external regulations; communicating project strategy as required; and driving milestone objectives.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

Monitors and reports business area information by analyzing and reporting metrics; identifying trends and errors; identifying and recommending opportunities for improvement; determining performance; and creating reports to provide recommendations to support business decisions.

Key Skills: Communication, Key Performance Indicators (KPIs), Profit And Loss (P&L) Management, Continuous Improvement Process, Project Management.

Leadership Expectations:

Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.

Respect the Individual:Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments.

Respect the Individual:Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Act with Integrity:Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Act with Integrity:Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values

Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve our Customers and Members:Delivers expected business results while putting the customer/member first and consistently applying an omnimerchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.

Serve our Customers and Members:Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive for Excellence:Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Strive for Excellence:Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Entry Requirements:

Minimum Qualifications Bachelor’s degree in Business, Logistics, Computer Science, or related field and 2 years’ experience in operations, retail, project management, or related area OR 4 years’ experience in operations, retail, project management, or related area.

Preferred Qualifications:

Master’s degree in Business Administration.

4 years’ Walmart Home Office experience.

Project Management certification.

Walmart doesn’t charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.