Manager

Open 31d

Job Description & Requirements

Key Responsibilities:

Manage day-to-day operations of the beauty centre, including scheduling, staffing, and client services.
Supervise, train, and motivate a team of beauticians, therapists, and receptionists to deliver excellent customer service.
Ensure the centre meets cleanliness, hygiene, and health & safety standards at all times.
Monitor inventory levels and manage ordering of products and supplies.
Handle customer complaints and feedback with professionalism and care.
Develop and implement marketing strategies, promotions, and customer loyalty programs.
Track sales and service performance and prepare reports for management.
Maintain a high standard of service quality and client experience.
Ensure all equipment is properly maintained and serviced.
Keep up with beauty industry trends and recommend new services or products.

Requirements:

Proven experience in a managerial or supervisory role within a beauty, spa, or wellness centre.
Diploma or certification in Beauty Therapy, Cosmetology, or related field preferred.
Excellent leadership, communication, and interpersonal skills.
Strong customer service orientation with problem-solving abilities.
Good organizational and time management skills.
Ability to work flexible hours, including weekends and holidays as needed.
Proficiency in salon or spa management software is a plus.
Sales-driven with a focus on achieving monthly and quarterly targets.