Manager Case Management

Manages assigned case managers, related activities and workflow to ensure effective and efficient patient care.

• Manages professional and clerical associates who work in case management, as well as tracking of the post-acute period and provision of disease management, and contracting with internal and external resources.
• Communicates with administration and medical staff in matters related to appropriateness of hospital admissions, discharge planning, and length of stay.
• Serves as content specialist for staff in the areas of utilization criteria, appeal and review process, and case management system documentation.
• Develops staff schedule and revises assignments daily to assure optimal unit coverage and distribution of workload within staffing standards.
• Covers on units as needed and serves as a resource for complex case management issues.

Licensure / Certification / Registration

• Required Credential(s):
  • One or more of the following:
    • Registered Nurse credentialed from the Wisconsin Board of Nursing obtained prior to hire date or job transfer date.
    • Social Worker credentialed from the Wisconsin Board of Marriage & Family Therapy, Professional Counseling & Social Work obtained prior to hire date or job transfer date.
• Preferred Credential(s):
  • Case Manager credentialed from the American Case Management Association (ACMA).
  • Case Manager credentialed from the Commission for Case Manager Certification (CCMC).

Education

• High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required. Master's degree preferred.

Work Experience

• 3 years of experience required. 1 year of leadership or management experience required.