Manager Cash Office Operations
Role Overview
- The Manager – Cash Office Operations is responsible for day-to-day operational performance of centralized Cash Office activities, ensuring delivery against SLAs, quality standards, and control requirements. This role translates strategy into execution, managing supervisors and analysts while driving operational excellence.
- Key Responsibilities
- Manage daily centralized cash reconciliation and policy close operations.
- Own operational KPIs, SLAs, productivity, and capacity planning.
- Lead and develop Assistant Managers / Senior Analysts.
- Ensure compliance with internal controls, segregation of duties, and audit requirements.
- Drive standardization, issue resolution, and root-cause analysis.
- Partner with Technology and Process teams to implement automation and enhancements.
- Support pilot execution, hypercare, and scaling phases.
- Bachelor’s degree in Accounting, Finance, Business, or related field.
- 5+ years of experience in R2R, Cash Operations, or Shared Services.
- Experience leading operational teams and managing SLAs.
- Advanced English proficiency.
Preferred Qualifications
- Experience in centralized or outsourced service models.
- Continuous improvement certification (Lean, Six Sigma).
Core Competencies
- Operational excellence
- People leadership and coaching
- Risk awareness and control discipline
- Stakeholder collaboration