Manager - CCU Incident Management (DEL5)
Description
Qiddiya Investment Company is looking for a dedicated and skilled Manager - CCU Incident Management (DEL5) to be responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations
Key Responsibilities
- Monitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platform.
- Triage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activation.
- Coordinate multi-agency and cross-functional response efforts, liaising with Security, Fire & Life Safety, Medical, Facilities, and asset operators.
- Maintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvement.
- Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.
- Participate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readiness.
- Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident response.
Requirements
- Bachelor’s degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master’s degree is preferred.
- Minimum 5 years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.
- Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.
- Strong situational awareness, decision-making capability under pressure, and effective communication skills.
- Strong understanding of IT service management frameworks such as ITIL.
- Proven track record in managing critical incidents and leading incident response teams.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
- Relevant certifications (e.g., ITIL certification, Certified Information Systems Security Professional (CISSP), or similar) are preferred.
Benefits
Offering a comprehensive compensation and benefits package.
Skills
As published by workable · 5 questions
Basics
First name, Last name, Email, Phone, Address, Highest Education Level, Gender, Do you, or any immediate family member or close personal associate, have any actual, potential, or perceived conflict of interest in relation to QIC, arising from personal relationships, financial interests, or external employment, business activities, or services, that could reasonably be perceived as influencing your independence, objectivity, or decision-making if employed by QIC?, Are you currently or have you ever worked directly for PIF or one of its affiliated companies?, Current Location, Date of Birth, Expected Salary, Current monthly salary, Salutation, Nationality Field, Summary, Resume, Years of relevant experience, Are you currently involved or working directly for Qiddiya either through a delivery partner or as a consultant?
Short answers (2)
- How many years of professional experience do you have in incident management, emergency operations, command & control, crisis response, or a closely related field? Type: Multiple choice
- Briefly describe the most significant operational incident you personally managed or coordinated. What was your role, what actions did you take, and what was the outcome?
Pick from a list (3)
- Have you worked in a Command & Control Center, Emergency Operations Center (EOC), Operations Control Center, or similar real-time operational environment?
- Do you have hands-on experience triaging incidents, assigning severity levels, and activating escalation protocols?
- Have you personally managed or coordinated major operational incidents requiring escalation and response from multiple teams or agencies?