Manager, Claims Portfolio - Accident Benefits

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Company: CGIC
Department: Accident Benefit Claims
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high integrity, motivated by our desire to do the right thing for our clients.

As the Manager, Claims Portfolio – Accident Benefits, you are a key member of the National Claims Team responsible for the application of portfolio management to lead competitive excellence in managing our claims costs and provide exemplary stewardship of our clients’ premiums. You will apply business acumen to lead the identification of national claims opportunities and obstacles and collaborate to lead the development of solutions and strategies with a holistic view. You will be responsible for conveying directions on portfolio projects and utilizing the descriptive analytics available to drive innovations, change, strategies, and tactics, to ensure the success of the claims portfolio. As an expert storyteller, you will communicate, socialize, the claims portfolio story, and build strategic relationships with various business partners, internally and externally.

How you will create impact:

Leading comprehensive management of the Accident Benefits claims portfolio by leveraging analytics, storytelling, and collaborate to identify trends, develop strategic solutions, and drive operational improvements in claims processes and compliance.
Supporting the development and implementation of policies, performance metrics, and reporting dashboards, delivering actionable insights to optimize decision-making, achieve key performance indicators, and influence the direction of claims initiatives across the organization.
Monitoring, analyzing, and communicate claims operational performance by leveraging descriptive analytics and storytelling to proactively identify trends, risks, and root causes; develop actionable recommendations, establish key performance metrics, and support claims leaders with dashboards and self-service tools to optimize decision-making and drive strategic progress.
Leading and inspire high-performing claims teams by fostering a positive, client-focused culture, aligning operations with strategic objectives, and developing talent to support organizational growth and industry leadership.
Ensuring compliance with company, government, and legislative standards by executing operational policies and procedures, developing corrective action plans, and collaborating with stakeholders.
Coaching and developing your team, recruiting and selecting talent, managing and rewarding performance, and fostering an agile culture to deliver on strategic objectives.

To join our team:

You have 6 – 9 years in claims management experience or related insurance experience, with strong portfolio management at national level.
You have 5 years’ experience demonstrating dynamic leadership at a national level.
You have specialized knowledge and experience required of Accident Benefits claims discipline.
You have or are working towards the Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP).
You have extensive knowledge of using descriptive indicators in monitoring, identifying, and improving claims discipline performance.
You have working knowledge of statistical methods and claims management dashboards.
You have the authority to make decisions independently on all aspects of the work or projects that have significant impact.
This position primarily works with majority non-francophone groups, and teams located outside of Québec, and requires proficiency in English. The essential non-French duties are not assignable to adjacent or other team members.

How you will succeed:

You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
You foster innovation and continuous improvement with a focus on client experience.
You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
You successfully convey messages and demonstrate openness to exploring alternative points of view.
You use critical thinking to guide decision making and apply a strategic mindset to adjust business plans based on shifting priorities.

What you need to know:

You are required to have your own vehicle, valid driver’s license and insurance.
Extended work hours, including evenings and weekends, may be required.
As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.
You will be subject to a background check as a condition of employment, in the event you are the successful candidate

What’s in it for you?

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information

Expected salary range $91,058 - $151,764 (min-max, full range).

Salary placement

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Incentive/Variable pay

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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