Claims Manager

Discover a more connected career

North Sky Communications LLC is a full-service contractor serving the telecommunications industry, with operations primarily focused across the West Coast. As a wholly owned subsidiary of Dycom Industries, Inc. (NYSE: DY)—a leading provider of specialty contracting services throughout the United States—we combine the strength and resources of a national leader with the agility of a regional powerhouse.

Position Summary

We are seeking an experienced, detail-oriented, and strategic Claims Manager to oversee and direct the company’s end-to-end claims operations. Based out of our corporate office in Vancouver, Washington, you will be responsible for managing and resolving a wide variety of claims, including commercial auto, workers' compensation, general liability, and utility strike damage.

In this role, you will act as a pivotal connector across the organization, partnering closely with Field Operations, Safety, internal leadership, claimants, defense counsel, and Third-Party Administrators (TPAs) to protect company assets and drive fair, efficient claim resolutions.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you’ll do

• Claims Operations & Oversight: Manage daily end-to-end claims processing operations to achieve financial, service, and quality metrics.

• Incident Reporting & Investigation: Partner with Operations and Safety teams to prepare, review, and analyze incident reports; monitor and track claim progression in claims management software.

• Stakeholder Coordination: Collaborate closely with internal teams (Safety, Operations), outside Claims Administrators (TPAs), defense counsel, claimants, and insurers.

• Settlement Negotiation: Directly negotiate claim settlements with claimants and third parties to achieve cost-effective outcomes.

• Subcontractor Risk Management: Review third-party insurance policies, certificates of insurance (COIs), and contractual indemnification provisions (including subcontractor coverage compliance).

• Other Tasks

What you’ll need

• Experience: Minimum of 5 years as a Claims Manager, or closely related experience handling large-loss, complex claims and/or fraud investigations.

• Technical Knowledge: Deep understanding of commercial insurance policies, coverages, and claim processing procedures.

• Key Skills: Strong negotiation, conflict resolution, analytical, and written/verbal communication skills.

• Location: Ability to work full-time on-site at our corporate headquarters in Vancouver, WA.

Preferred:

• Industry Experience: Background in construction, utility contracting, or telecommunications—specifically experience with 811 Locate/Dig laws and utility strike damage claims.

• Education: Bachelor’s degree in Risk Management, Finance, Business Administration, or a related field.

• Certifications: Associate in Claims (AIC) designation or other relevant industry credentials (e.g., ARM, CPCU).