Manager, Client Onboarding & Implementation

Lead Transformational Client Onboarding and Implementation Success at Liberty Dental Plan

Are you a strategic leader who thrives on guiding teams, building scalable processes, and delivering exceptional client experiences? Liberty Dental Plan is seeking an experienced Manager, Implementation to lead client onboarding initiatives, oversee a high-performing implementation team, and drive operational excellence across our Market Operations function.

About the Role

As the Manager, Implementation, you will play a critical role in ensuring successful client onboarding, operational readiness, and continuous improvement of implementation processes. This position combines hands-on leadership of complex, high-visibility implementation projects with team management responsibilities, giving you the opportunity to directly influence client success while developing and leading a talented team.

You will collaborate across multiple business functions to ensure seamless implementation delivery, proactively manage risks, and establish best practices that support long-term growth and scalability.

What You'll Do

• Lead and oversee client onboarding, implementation projects, and Market Operations initiatives
• Manage, coach, and develop team members responsible for implementation and client service delivery
• Directly manage strategic, complex, or high-priority implementation projects
• Establish, maintain, and improve implementation tools, templates, documentation, and processes
• Ensure consistent execution of implementation methodologies and best practices
• Monitor project portfolio performance, timelines, risks, and overall client experience
• Partner with cross-functional teams to ensure operational and data readiness for successful implementations
• Identify, mitigate, and escalate project risks, issues, and roadblocks when necessary
• Conduct post-implementation reviews and support smooth transitions to account management teams
• Drive process improvement initiatives that enhance efficiency, effectiveness, and scalability
• Support additional operational and business initiatives as needed

What You'll Bring

Required Qualifications

• Bachelor's degree in Business, Project Management, Healthcare Administration, or a related field
• 6+ years of experience in implementation, project management, client onboarding, healthcare operations, or a related discipline
• 2+ years of people management or team leadership experience
• Proven experience leading implementation projects and managing multiple priorities simultaneously

Preferred Qualifications

• Professional certifications such as:
  • Project Management Professional (PMP)
  • Certified Associate in Project Management (CAPM)
  • Six Sigma
  • Certified Scrum Master (CSM)

Knowledge, Skills & Abilities

• Advanced project and program management expertise
• Strong leadership, coaching, and team development skills
• Exceptional written and verbal communication abilities
• Experience designing and implementing project management frameworks, processes, and tools
• Proficiency with project management platforms, Microsoft Office Suite, and data analysis tools
• Understanding of implementation best practices and the client onboarding lifecycle
• Strong attention to detail with a focus on documentation quality and accuracy
• Ability to balance strategic initiatives with day-to-day operational execution
• Skilled at assessing challenges, resolving issues, and navigating high-pressure client situations

Why Join Liberty Dental Plan?

At Liberty Dental Plan, you'll have the opportunity to make a meaningful impact by helping clients successfully launch and optimize solutions that support quality healthcare services. This role offers the chance to:

• Lead critical client-facing initiatives with significant organizational visibility
• Influence implementation strategy, processes, and operational excellence
• Develop and mentor a talented team of professionals
• Collaborate with cross-functional leaders across the organization
• Drive innovation, continuous improvement, and scalable growth

Ready to Make an Impact?

If you're a collaborative leader with a passion for project execution, client success, and operational excellence, we'd love to hear from you. Apply today and help shape exceptional implementation experiences at Liberty Dental Plan.