Manager, Client Service | DC Retirement Plans
#LI-JSS #LI-Hybrid
Essential Functions and Primary Duties
- Achieve organizational objectives through the coordinated achievements of subordinate staff
- Assumes accountability for decisions made by subordinate staff
- May spend a portion of time performing individual tasks related to the unit. However, supervisory activities constitutes a primary part of the job
- Provide major input into hiring decisions
- Provide major input into rewarding and disciplinary actions
- Execute annual goals and priorities
- Supervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectives
- Influence the direction for new or revised services, programs, processes, standards or operation plans
- Analyze and resolve problems interprets policies and demonstrate solid subject matter knowledge
- Exercise judgment within defined procedures and policies to determine appropriate action
- Provide leadership, coaching, and mentoring to subordinate staff
- Listen and resolve grievances
- Additional responsibilities as assigned
Minimum Qualifications
- High School Diploma or GED required; Bachelor's degree preferred
- Over 6 years' experience in area of expertise with increasing complexity
- At least 4 years' experience supervising and leading staff
- Must maintain current required licenses and certifications relevant to field of expertise
- Demonstrate industry experience and technical knowledge in area of expertise
- Proficient use of applicable technology
- Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally
- Expert knowledge of state and federal legislation and regulations impacting discipline
- Expertise in managing clients
- Advanced problem solving and critical thinking skills