Manager Client Service - Events
Posted
At Éclat Media Worldwide Private Limited, we deliver exceptional event experiences by combining creativity, strategic thinking, and flawless execution. We are looking for a Manager Client Service - Events to manage client relationships and oversee the event projects, and ensure seamless execution from concept to completion. This role is ideal for someone with a proven track record in client servicing and event management, ready to take on leadership responsibilities within a dynamic, fast-paced environment.
Client Relationships
• Serve as the primary point of contact for clients throughout the planning and execution of events.
• Build and maintain strong, trust-based client relationships by understanding their needs and delivering consistently.
• Participate actively in client calls, meetings, and briefings, clearly communicating progress and gathering feedback.
• Understand the client’s brand, event objectives, and expectations to provide strategic and relevant solutions.
• Respond promptly to client requests and anticipate needs, limiting the need for senior team intervention.
• Gather post-event feedback to assess client satisfaction and identify opportunities for future collaboration.
Creative
• Support development of creative concepts by communicating client objectives and expectations clearly to internal teams.
• Collaborate with creative and production teams to ensure alignment with the client’s brief and brand.
• Offer creative suggestions to enhance the event experience—e.g., themes, entertainment, technology integration.
• Review creative outputs to ensure they meet client requirements and Éclat’s quality standards.
• Present and confidently articulate creative proposals to clients, incorporating feedback constructively.
• Champion creative excellence by suggesting new ideas and formats that distinguish Éclat’s offerings.
Client Relationships
• Serve as the primary point of contact for clients throughout the planning and execution of events.
• Build and maintain strong, trust-based client relationships by understanding their needs and delivering consistently.
• Participate actively in client calls, meetings, and briefings, clearly communicating progress and gathering feedback.
• Understand the client’s brand, event objectives, and expectations to provide strategic and relevant solutions.
• Respond promptly to client requests and anticipate needs, limiting the need for senior team intervention.
• Gather post-event feedback to assess client satisfaction and identify opportunities for future collaboration.
Creative
• Support development of creative concepts by communicating client objectives and expectations clearly to internal teams.
• Collaborate with creative and production teams to ensure alignment with the client’s brief and brand.
• Offer creative suggestions to enhance the event experience—e.g., themes, entertainment, technology integration.
• Review creative outputs to ensure they meet client requirements and Éclat’s quality standards.
• Present and confidently articulate creative proposals to clients, incorporating feedback constructively.
• Champion creative excellence by suggesting new ideas and formats that distinguish Éclat’s offerings.
Delivery
• Coordinate internal and external stakeholders to manage planning, logistics, operations, and execution.
• Coordinate internal and external stakeholders to manage planning, logistics, operations, and execution.
• Prepare and maintain detailed event timelines, schedules, and project trackers.
• Take ownership of assigned projects, ensuring timely and budget-compliant delivery.
• Ensure that all vendors and partners are briefed accurately and managed effectively throughout the project.
• Troubleshoot issues in real-time, ensuring contingency planning and smooth execution on event day.
• Ensure that Contact Reports are generated and shared promptly after meetings and discussions.
• Collaborate with production, operations, and finance teams to manage vendor contracts, payments, and reconciliations.
• Support the creation of post-event reports and evaluations, highlighting key successes and learnings.
People
• Collaborate cross-functionally with internal teams including creative, production, and operations.
• Maintain open, respectful communication across departments and teams to ensure seamless execution.
• Participate in team meetings and contribute to discussions with observations and suggestions.
• Support and learn from senior team members while gradually taking ownership of tasks and responsibilities.
• Seek regular feedback from reporting managers to support professional development.
Business Development
• Assist senior client service team members in preparing for pitches, proposals, and client presentations.
• Support the development of proposals in response to RFPs and new business opportunities.
• Educate clients about Éclat’s services and capabilities to encourage up-selling and crossselling.
• Identify potential opportunities for organic growth from existing accounts and share insights with managers.
• Represent Éclat professionally in all client interactions and contribute to a positive agency image.
• Take ownership of assigned projects, ensuring timely and budget-compliant delivery.
• Ensure that all vendors and partners are briefed accurately and managed effectively throughout the project.
• Troubleshoot issues in real-time, ensuring contingency planning and smooth execution on event day.
• Ensure that Contact Reports are generated and shared promptly after meetings and discussions.
• Collaborate with production, operations, and finance teams to manage vendor contracts, payments, and reconciliations.
• Support the creation of post-event reports and evaluations, highlighting key successes and learnings.
People
• Collaborate cross-functionally with internal teams including creative, production, and operations.
• Maintain open, respectful communication across departments and teams to ensure seamless execution.
• Participate in team meetings and contribute to discussions with observations and suggestions.
• Support and learn from senior team members while gradually taking ownership of tasks and responsibilities.
• Seek regular feedback from reporting managers to support professional development.
Business Development
• Assist senior client service team members in preparing for pitches, proposals, and client presentations.
• Support the development of proposals in response to RFPs and new business opportunities.
• Educate clients about Éclat’s services and capabilities to encourage up-selling and crossselling.
• Identify potential opportunities for organic growth from existing accounts and share insights with managers.
• Represent Éclat professionally in all client interactions and contribute to a positive agency image.
Requirements
Skills for the role
• Be customer-focused with a proactive attitude and strong interpersonal skills.
• Display exceptional communication skills - verbal and written.
• Show agility in managing multiple tasks under tight deadlines.
• Demonstrate creative thinking and attention to detail in every stage of event planning.
• Maintain professionalism, accountability, and a collaborative mindset.
Qualifications & Experience
• Be customer-focused with a proactive attitude and strong interpersonal skills.
• Display exceptional communication skills - verbal and written.
• Show agility in managing multiple tasks under tight deadlines.
• Demonstrate creative thinking and attention to detail in every stage of event planning.
• Maintain professionalism, accountability, and a collaborative mindset.
Qualifications & Experience
● Bachelor’s degree in Events, Marketing, Communications, Hospitality, or a related field.
● 4–5 years of experience in client servicing or event management, preferably in a supervisory or leadership capacity.
● Demonstrated ability to manage client relationships and deliver high-quality service.
● Strong project management, multitasking, and organizational skills.
● Excellent verbal and written communication skills, with confident presentation abilities.
Benefits
● Leadership responsibilities within a creative, collaborative team.
● Exposure to diverse event projects across industries.
● Professional development, mentorship, and growth opportunities.
● Flexible work environment and dynamic team culture.
Location: Mumbai or Bangalore | Onsite
Timings: 10:30 AM - 7:30 PM
Work Days: Monday to Friday + 1st & 3rd Saturday
● Exposure to diverse event projects across industries.
● Professional development, mentorship, and growth opportunities.
● Flexible work environment and dynamic team culture.
Location: Mumbai or Bangalore | Onsite
Timings: 10:30 AM - 7:30 PM
Work Days: Monday to Friday + 1st & 3rd Saturday