Manager, Client Srvcs Optigen
Posted Updated
Description
This employee provides leadership for the Account Coordinators in matters relating to the servicing of customers.
- Achieves individual quality and productivity goals in accordance with established objectives
- Manages individual projects and contributes to other operational initiatives outside of team responsibilities
JOB FUNCTIONS
- Provides guidance and leadership to Account Coordinators and assists with referral account management and sales team collaboration
- Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
- Focuses and maintains performance efforts of the team on current business goals
- Works to ensure that the team is conducting their responsibilities in a professional and courteous manner
- Serves as a knowledgeable and productive part of the managerial team
- Implements and monitors new initiatives to enhance the performance of the team and the center as a whole, including identifying opportunities for efficiency improvement and revenue
- Oversees training of new reps assigned to the team and provides refresher training as needed
- Conducts team member coaching and disciplinary actions according to policy