Manager- Client Success ,Ultra (Indonesia)

<p class="MsoNormal" style="margin:0px 0px 7.5pt;padding:0px;line-height:normal;"><span style="font-weight:bolder;padding:0px;margin:0px;"><span style="font-family:DarwinSans;">Designation</span></span><span style="font-weight:bolder;padding:0px;margin:0px;"><span style="font-family:DarwinSans;">: </span></span><span style="padding:0px;margin:0px;font-family:DarwinSans;">Manager - Client Success </span><br style="padding:0px;margin:0px;" /></p><p class="MsoNormal" style="margin:0px 0px 7.5pt;padding:0px;line-height:1;"><span style="font-weight:bolder;padding:0px;margin:0px;"><span style="font-family:DarwinSans;">Office Location: </span></span><span style="padding:0px;margin:0px;font-family:DarwinSans;">Jakarta, Indonesia </span></p><p class="MsoNormal" style="margin:0px 0px 7.5pt;padding:0px;line-height:1;"><span style="padding:0px;margin:0px;"><br /></span><span style="background-color:transparent;color:rgb(0,0,0);font-family:DarwinSans;font-weight:700;white-space:pre-wrap;">Position Overview</span></p><p dir="ltr" style="margin:12pt 0px;line-height:1;"><span style="font-family:DarwinSans;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">We are looking for a Client Success Manager to join the Ultra team in Indonesia. The role will be responsible for managing and growing relationships with advertisers, agencies, and key clients, while driving campaign success, client satisfaction, retention, and business growth.</span></p><p dir="ltr" style="margin:12pt 0px;line-height:1;"><span style="font-family:DarwinSans;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">The ideal candidate should have strong experience in digital advertising / AdTech, a good understanding of performance marketing and programmatic advertising, and the ability to work closely with internal teams to deliver effective solutions for clients.</span></p><p dir="ltr" style="margin:12pt 0px;line-height:1;"><span style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;"><br /></span><span style="background-color:transparent;color:rgb(0,0,0);font-family:DarwinSans;font-weight:700;white-space:pre-wrap;">Key Responsibilities</span></p><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Manage day-to-day relationships with advertisers, agencies, and key accounts in Indonesia.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Act as the primary point of contact for clients and ensure a high-quality client experience.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Understand client objectives, campaign requirements, and business challenges and translate them into effective advertising solutions.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Drive end-to-end campaign coordination, from campaign setup and launch through optimization, reporting, and closure.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Monitor campaign performance and work with internal teams to identify optimization opportunities.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Analyze campaign data and provide actionable insights and recommendations to clients.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Prepare and present regular campaign performance reports, business reviews, and performance insights.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Collaborate closely with Sales, Ad Operations, Account Management, Product, Data, and Technology teams to ensure seamless campaign delivery.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Proactively identify opportunities for account growth, upselling, cross-selling, and increased client engagement.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Build strong, long-term relationships with key clients and agency partners.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Understand the Indonesian digital advertising ecosystem, market trends, and evolving client needs.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Handle client queries and resolve issues efficiently while maintaining strong stakeholder relationships.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Contribute to client retention and overall business growth for the Ultra business.</span></p></li></ul><h2 dir="ltr" style="margin-top:18pt;margin-bottom:4pt;line-height:1;"><span style="font-size:14px;font-family:DarwinSans;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Required Skills & Experience</span></h2><ul style="margin-bottom:0px;"><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;line-height:1;"><p dir="ltr" style="margin:12pt 0px 0pt;line-height:1;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">5–8 years of experience in Client Success, Account Management, Client Servicing, or Digital Advertising.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Prior experience in AdTech, MarTech, digital media, mobile advertising, programmatic, or performance marketing is preferred.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Strong understanding of digital advertising concepts, campaign metrics, and performance marketing.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Experience working with advertisers, agencies, and media partners.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Strong analytical and problem-solving skills with the ability to interpret campaign data.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Excellent communication, presentation, and stakeholder management skills.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Ability to manage multiple clients and campaigns in a fast-paced environment.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Strong commercial understanding with an ability to identify business growth opportunities.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Proactive, detail-oriented, and highly customer-focused approach.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Strong proficiency in English; Indonesian language proficiency is preferred.</span></p></li><li dir="ltr" style="font-size:10pt;font-family:Roboto, sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre;"><p dir="ltr" style="margin:0pt 0px 12pt;line-height:1.38;"><span style="font-size:14px;font-family:DarwinSans;background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Good working knowledge of MS Excel/Google Sheets and presentation tools.</span></p></li></ul><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Work Environment Details</span></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">About Affle</span></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Affle 3i Limited (NSE: AFFLE and BSE: 542752) is a global technology company driving AI-led innovation in mobile advertising. Our platforms empower brands to discover, identify, and convert high-value customers using proprietary data, deep audience insights, and advanced generative AI.</span></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Affle's strong technology stack enables advertisers to optimize targeting, personalize engagement, and maximize ROI by combining consumer intelligence, AI-powered agents, and adaptive algorithms.</span></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">To learn more, visit</span><a href="http://www.affle.com/" target="_blank" rel="noreferrer noopener"><span style="font-family:DarwinSans;color:rgb(18,100,163);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">www.affle.com</span></a></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-weight:700;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">About Ultra</span></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Unlock & Scale Conversions, Everywhere! Ultra Platform offers unified access to seamlessly integrate multiple inventory sources, including walled gardens, enabling advertisers to extract maximum value from their leads, enhance conversion rates, and accelerate business growth across mobile and mobile web.</span></p><p class="MsoNormal" style="margin:0px 0px 7.5pt;padding:0px;line-height:normal;"></p><p dir="ltr" style="margin:3pt 0px;line-height:1.656;"><span style="font-family:DarwinSans;color:rgb(29,28,29);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">For more details, visit</span><a href="https://www.ultraplatform.io/?utm_source=chatgpt.com" target="_blank" rel="noreferrer noopener"><span style="font-family:DarwinSans;color:rgb(18,100,163);background-color:transparent;font-variant:normal;vertical-align:baseline;white-space:pre-wrap;">Ultra Platform</span></a></p>