Manager, Cloud Platforms - Eng & Ops

#IN-DNI #LI-DNI

Company: CGL
Department: IT - Ent Inf & Ops Serv
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

In today's complex IT landscape, organizations must effectively manage a diverse mix of traditional infrastructure, cloud services, and Software as a Service (SaaS) solutions to support their business needs. A comprehensive operating model for Cloud Platforms Operations & Engineering (CPOE) encompasses Windows and Unix servers, cloud platforms (e.g., Azure, AWS), and SaaS offerings; as well as related disciplines like DevOps tooling that supports the cloud journey for the developer community. With this operating model, Co-operators can build a flexible, scalable, and cost-effective infrastructure that supports its current and future needs; accelerate the journey to the cloud. The leadership roles are responsible for supporting the development, implementation and execution of the CPOE operating model. Implementing this framework will empower Co-Operators to stay competitive and drive innovation in today's rapidly evolving digital landscape.

This specific CPOE manager role is key to the delivery of CPOE operational services to Co-operator users. The primary function of this role is to oversee the daily operations and activities related to the infrastructure managed by the department. This includes ensuring compliance with policies and regulations, enabling seamless access, and resilient operations of systems, applications, and data, while minimizing the risk for the organization.

How you will create impact:

• Foster a collaborative and high-performance culture, promoting continuous learning and professional development.
• Mentor and develop team members, ensuring they have the skills and knowledge required to meet organizational objectives.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Allocate resources efficiently to support key client deliverables.
• Manage temporary / contractual / augmentation resources as needed
• Oversee and manage the day-to-day operations of the of the department
• Review change / incident / problem / release management weekly with the team and key 3rd party vendors
• Support team members in their after-hour on-call activities including being available for urgent operational issues
• Accountable for key operational deliverables such audit / certification / risk registry / security remediations
• Oversee the development and creation of regular reports on team performance, and analyze trends to identify areas for improvement
• Provide deep technical guidance on 2-3 specific technology areas and support the team members in resolving any issues or incidents.
• Evolve roadmap in these specific technology areas in conjunction with Technology Infrastructure Architecture team
• Manage and drive internal technology / continuous improvement projects as required

To join our team:

• Strong technology leadership skills in at least 2 technology domains and being able to mentor more junior team members
• Strong operational background preferably hands on after hour support experiences
• Strong communicator who can effectively deal with stakeholders across the organization
• Ability to analyze and troubleshoot complex technical issues
• Continuous improvement mindset through data and reporting
• Working to expert level of technical Skills include but not limited to: AWS, Azure, Web, application servers, databases, on premise infrastructure, access management, backup and restore, disaster recovery, batch processing, patch management, currency, vulnerability management, monitoring, change / problem / incident management, operational risk management, audit readiness, etc.
• Change / Incident / Problem / Release management

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $91,058 - $141,000+

​The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

​Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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