Manager

Daily Operations

• Oversee day-to-day restaurant and bar operations during assigned shifts.
• Ensure the restaurant is properly opened, operated, and closed according to company procedures.
• Maintain a strong management presence on the floor and actively support employees during service.
• Ensure proper staffing levels and make adjustments based on business volume.
• Monitor restaurant cleanliness, organization, curb appeal, and overall appearance.
• Ensure opening, closing, and shift responsibilities are completed correctly.
• Identify and address operational issues before they impact the guest experience.

Team Leadership

• Lead, coach, and motivate FOH and BOH employees.
• Set clear expectations for attendance, appearance, performance, and guest service.
• Assist with training and development of new and existing employees.
• Address employee performance or conduct concerns promptly and professionally.
• Document incidents and policy violations according to company procedures.
• Help maintain a positive, professional, and team-oriented work environment.
• Lead by example and hold employees accountable to Coco’s Crush Bar standards.

Guest Experience

• Ensure guests receive friendly, attentive, and timely service.
• Handle guest concerns and complaints professionally and work toward appropriate resolutions.
• Monitor food and beverage quality, ticket times, and overall service.
• Build relationships with regular guests and help create an atmosphere that encourages repeat business.
• Support efforts to maintain and improve online reviews and guest satisfaction.

Financial & Operational Controls

• Monitor labor throughout each shift and make appropriate staffing decisions based on sales and business needs.
• Follow cash-handling, drawer, deposit, comp, discount, and void procedures.
• Review and verify required shift paperwork.
• Help control food, beverage, and operating costs by reducing waste and following proper procedures.
• Support inventory counts and communicate discrepancies or concerns to management.
• Protect company assets and immediately report suspected theft, fraud, or policy violations.

Food & Alcohol Compliance

• Ensure all food safety, sanitation, and health department requirements are followed.
• Ensure responsible alcohol service procedures are followed at all times.
• Verify employees follow ID-checking and alcohol compliance requirements.
• Maintain a safe environment for guests and employees.
• Immediately address unsafe conditions or compliance concerns.

Communication & Administration

• Maintain clear communication with the General Manager and other members of the management team.
• Complete manager logs, shift notes, incident reports, and other required documentation accurately.
• Communicate staffing, maintenance, inventory, guest, and operational concerns to the appropriate manager.
• Participate in manager meetings and training as required.
• Follow and enforce all Coco’s Crush Bar policies, procedures, and standards.