Manager, Commercial and Business Development (ES0043)

Reporting to the managing director/chief executive officer, the successful candidate will be responsible for managing and supervision the commercial aspects of the PHWCs operations, particularly as they relate to meter reading, billing customer enrollment.

Coordinate, lead and manage the service delivery, revenue generation, and customer satisfaction functions of PHWC

Develop systems for domestic and commercial customer identification, billing and build relationships with customers in a way to support field staff in meter reading and billing.

Develop short and long-term commercial policies, strategies and operating plans that reflect the company’s goals and priorities and also grow in customer base and demand profile to enable proper planning of water production and distribution activities.

Anchor the key commercial tendering and agreement activities, with a view to developing new business.

A bachelor’s degree in Engineering, Business management, marketing or other relevant disciplines.

Relevant post-graduate degree(s) and membership of professional bodies will be an advantage.

A minimum of ten (10) years experience with at least three (3) years experience in a senior management position, preferably in the commercial function of a commercially oriented water utility or similar organization

Demonstrable knowledge and experience in the water utilities industry, including the water production process, and challenges including non –revenue water sound knowledge and understanding of commercial analysis

Excellent business acumen and commercial knowledge to drive income generation