Manager, Commercial Operations

About The Role

This is an individual contributor role that requires extensive collaboration and the ability to influence without authority — driving alignment, decisions, and execution across Supply Chain, QA/RA, Finance, Sales, Customer Service, Pricing, and external partners, as needed.

Success depends on building trust, leveraging subject matter expertise, and orchestrating cross-functional teams to achieve outcomes even without formal reporting lines. The role ensures data-driven, timely decisions that protect margin, optimize allocations, and maintain high customer service standards.

Generics Business Management

Demand Planning, Forecasting Reporting & Financial Analysis Support

• Support development and execution of the Generics commercial strategy set by the Leadership, translating priorities into operational plans
• Provide revenue, margin, and trend analysis for the Generics segment to inform P&L decisions
• Monitor market trends, competitor activities, and pricing dynamics to stay competitive
• Track sales performance, forecast demand, and provide regular business reports to management
• Analyze profitability, customer performance, and market trends for decision-making
• Develop & maintain competitive intelligence, market trend analysis, forecasting accuracy, chargeback analysis, product compliance tracking, and identification of market opportunities and threats
• Identify products approaching short-dated status on a monthly basis; work with commercial/marketing managers to finalize the product list to generate sales

Supply Chain & Operations Coordination

• Collaborate with manufacturing, procurement, and logistics teams to ensure on-time delivery
• Optimize demand forecasting based on historical trends and new awards/losses to meet customer demand efficiently

Retail Product Management

• Oversee product allocation strategies, inventory management, demand planning, proactive compliance monitoring, and robust failure-to-supply management practices
• Support in developing annual marketing budgets, long-range strategic plans, pricing reviews, and identify opportunities for product lifecycle extension
• Implement continuous performance improvement programs, optimize stock replenishment processes, and minimize product shortages and wastage through robust logistics management

Minimize Company's Exposure with Trade Returns/Chargeback Claims

• Reduce ANI's payout to customers for chargeback/returns claims through timely analysis and decision-making on each claim (valid, invalid, dispute)
• Work with Finance to understand claims received by each customer group, in coordination with Trade Finance on the National Trade Return Goods Policy
• Evaluate claims received and analyze validity; recommend which to dispute vs. accept
• Work with commercial/marketing managers to close claims and inform Pricing teams to work with customers on resolution
• Prepare monthly, quarterly, and annual summaries of claims received on a periodic basis
• Execute allocation change requests as and when required

Success Measures

Forecast accuracy & timeliness; release on-time rate; allocation file timeliness; claims cycle time & $ exposure trend; trade partner SLP/SLA adherence; opportunity cycle time; short-dated disposition timeliness.

Education & Experience

• Bachelor’s degree in business, Life Sciences, or a related field required; MBA or other advanced degree preferred
• 4-5 years of experience (6+ years for Sr. Manager) in trade/commercial operations, pricing, or sales analytics within pharmaceutical/generics; direct generics trade experience strongly preferred
• Demonstrated experience with chargebacks, rebates, contract compliance, and/or trade returns processes
• Experience working with ERP/CRM and trade systems and pharmaceutical market data sources (e.g., IQVIA, Symphony Health, MMIT)
• Experience with business intelligence and data visualization tools (e.g., Power BI, Tableau) preferred

The base salary range for this position is $130K-150K; the exact salary depends on various factors such as experience, skills, education, location, competencies and industry-specific knowledge. In addition to base salary, this position is eligible for participation in a competitive short term and long term incentive program based on performance and company results.

ANI Pharmaceuticals offers a variety of benefits to eligible employees, including health insurance coverage, life and disability insurance, retirement savings plans, paid leave programs, paid holidays and paid time off. Many of these benefits are subsidized or fully paid for by the company.