Manager, Consumer Business Management Office TH

Open 34d

1. Strategic PMO & Execution Governance

Provide end-to-end PMO oversight for Consumer Banking strategic initiatives, ensuring disciplined execution, clear milestones, effective interdependency management, and timely escalation of risks and issues to the Head of Consumer Banking
Establish and maintain governance frameworks to ensure alignment with internal policies and regulatory requirements

2. Strategy Translation & Business Performance Enablement

Partner with Consumer Banking business units to translate strategy into actionable roadmaps, delivery plans, and performance scorecards
Track and analyse business performance against defined KPIs and strategic targets
Ensure alignment between strategic priorities, execution plans, and business outcomes

3. Group & Enterprise Liaison

Act as the primary coordination point with Group Consumer Banking and enterprise stakeholders to ensure strategic alignment and consistency with Group mandates
Facilitate effective execution of enterprise-wide initiatives within Consumer Banking

4. Strategic Resource Augmentation & Special Projects

Deploy resources to support priority transformation, growth, or remediation initiatives across Consumer Banking
Lead or support time-bound strategic projects requiring cross-functional coordination or specialised expertise
Drive timely delivery and measurable outcomes for assigned initiatives

5. Decision Support & Executive Enablement

Provide structured analysis, insights, and recommendations to support executive decision-making
Prepare high-quality materials for senior management, Management Committee, Board, and Group forums
Ensure clarity, coherence, and a strong strategic narrative across all submissions

6. Strategic Insights & Customer Journey Management

Collaborate with Decision Management, analytics teams, and product verticals to identify insight-driven opportunities
Support the design and optimisation of customer journeys aligned with business strategy
Enable effective customer engagement and lead management through actionable insights