Manager - CRM Platforms & Salesforce Delivery

Hybrid for Hyderabad location

Experience requirement :

People management ; minimum 4 Years ,

Total exp : 10+Yrs

Job Description

- The Manager, CRM Platforms & Salesforce Delivery will lead CRM platform implementation, operations, DevOps, and team development while ensuring Salesforce and related CRM solutions align with Agilent's commercial strategy and business priorities.

- Lead, coach, and develop a team of CRM developers, administrators, analysts, and support resources.

- Manage Salesforce implementation, enhancement, support, and DevOps delivery across Sales, Service, Marketing, Partner, and Customer Experience processes.

- Partner with business stakeholders to translate GTM and CRM priorities into scalable Salesforce solutions and delivery roadmaps.

- Oversee project planning, resource prioritization, risk management, delivery tracking, and executive stakeholder communication.

- Provide hands-on technical guidance for Salesforce configuration, development, integration, data model design, security, automation, and release management.

- Ensure solutions follow Salesforce best practices, enterprise architecture standards, security requirements, and Agilent IT governance.

- Manage Salesforce DevOps practices, including source control, CI/CD, environment strategy, testing, deployment governance, and production readiness.

- Drive continuous improvement in platform stability, delivery quality, backlog management, incident resolution, documentation, and support processes.

- Evaluate Salesforce platform innovations, including AI capabilities, and contribute to CRM roadmap planning that supports commercial growth and user productivity.

- Build strong relationships with business leaders, product owners, architects, vendors, and global delivery partners.