Manager, Customer Experience

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Purpose of the position:

Identify, propose, and execute projects aimed at improving overall sales performance for the departments assigned. Work closely with operations to carry out continuous improvement and optimize performance.

Key task & result areas:

Sales Transformation Manager

• Analyse and identify key areas of opportunity to drive sales performance
• Assist operations and lead the execution of projects aimed at improving sales performance.

Social interaction:

Team members are responsible to conduct research and complete special requests required by the client and stakeholders involved.
Sales oriented

Job Requirements:

Must:

• High school diploma or equivalent
  
• Analytical Skills (thinking outside the box and sales oriented)
• Self-motivated and driven
• Schedule availability, based on hours of operation
• C1 English level
• Basic computer skills (Hardware)
• Office packages (Software)
• 20Mbps Individual Internet speed
• Personal Mobile (Verification processes)
• Sales experience (experience in closing sales and upselling additional products)
• Sales Skills including positioning products to meet customer’s needs
• Ability to identify potential sale/revenue
• Available for On-site equipment updates

Preferred:

• Intermediate Vocational Education
• Focus on building value to position product
• Ask appropriate open-ended questions
• Strong closing, when asking for the sale and skilful use of assumptive sales techniques
• Previous Call center experience

Key values:

• Knowledge
• Ownership
• Responsibility
• Decision
• Action
• Be an expert – power of knowledge
• Take ownership of processes
• Take responsibility of performance and quality – 98% of Attendance, 90% Training passing score
• Make decisions (to improve) – use your knowledge
• Act (instead of report and expect someone else to act)

Success factors:

• Communication
• Analytical abilities
• Power of persuasion
• Building trust
• Initiative
• Team player
• Result oriented
• Customer oriented and self-assured communication and way of working
• Punctual and accurate work methods
• Initiative
• Ability to organize and coordinate tasks/work

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.